Chris Gagne

The work is shifting paradigms with the presence to accompany leaders through the identity crisis AI forces. Each tool I build is a coaching move I used to make in person, now running in software: AAR Maker for incident and post-launch reviews; Delivery Intelligence for flow visibility, priority inversions, and probabilistic forecasting; Shortcut Metrics for cost-of-delay overlays. Grounded in twe

One of 533 Edmund Hillary Fellows selected from 3,400+ global applicants. The EHF—a partnership between the Hillary Institute and the New Zealand government, the world's first Global Impact Visa programme—convenes entrepreneurs, investors, and changemakers committed to Aotearoa New Zealand as basecamp for global impact.

Enterprise Agile Coach to a globally-distributed organisation commercialising Holochain. Coaching for development teams, Product Owners, Scrum Masters, and executives. Primarily Large-Scale Scrum (LeSS); also Scrum, Kanban, and Lean training and mentoring.

Agile training and coaching across two confidential enterprise clients: a global hospitality technology platform and a global entertainment business. Coaching for teams, Product Owners, Scrum Masters, and executives.

Public Scaled Agile Framework (SAFe) Scaled Agilist training. Designed and produced a self-paced video-based Scrum study programme for a leading DevOps company. Team and programme coaching at a leading healthcare startup on Agile, Scrum, Kanban, JIRA, and release planning.

Coached 20+ Agile teams including Product Owners, Scrum Masters, Programme Managers, and leadership. 140+ hours of training workshops. Developed a standardised Agile self-assessment instrument and global good-practice standards for Scrum coaching and ALM use.

Co-invented OpsDex™, a patented operations-benchmarking tool sampling a significant portion of the IT industry. Global product lead for PagerDuty Insights and R&D-phase confidential products (desktop and mobile). Coached two distributed Scrum teams and fellow Product Owners; introduced a SAFe-based planning framework.

Scaled Agile Framework (SAFe) training and coaching for development teams, Product Owners, Scrum Masters, and leadership. Co-facilitated the division's first Program Increment Planning event.

Agile training and coaching for in-house development teams, Product Owners, Scrum Masters, and executive leadership. Release Train Engineer for high-performance ScrumXP teams under SAFe.

Global product lead for StubHub's Intelligent Recommendations Engine: production machine learning, a decade before the current AI cycle. Led early-stage consumer research and product development against long-term company objectives. Coached delivery and leadership teams on Agile (Scrum/Kanban) culture, principles, and practices.

Global product lead for eBay Student Accounts and confidential R&D-phase products. Internal product, analytics, and SEO consultant for eBay Sustainable Commerce, eBay Giving Works, and Instant Sale. Designed, shipped, and sunset high-profile products inside a large matrixed organisation. Collaborated with two dozen domestic and foreign cross-functional teams and partners.

Defined product strategy for four demographic hubs representing 75% of annual revenue and 60% of YoY growth. Managed up to three domestic and foreign cross-functional Agile development teams. Defined the company's mobile strategy and launched its first mobile websites. Designed an ad-targeting system that enabled previously unavailable highly-targeted campaigns. Researched, developed, and launched

Co-founded and operated an online tutorial marketplace from launch through acquisition by Chegg, Inc. (Aug 2011, terms undisclosed). Owned product, accounting, strategy, marketing, R&D, and development (Perl/MySQL on Apache/FreeBSD).

Product strategy and Agile delivery management for Low.com, a mortgage lead generator. Designed and shipped the industry's first credit-bureau-verified Federal Housing Administration mortgage lead. Designed and optimised landing pages using A/B, multi-factorial, and lab-based user testing. Consulted with the company's largest mortgage industry clients.

Directed account management and technical support through 45x revenue growth in under two years. Researched and developed best-practice recommendations for mortgage industry clients. Designed and evangelised core product functionality based on customer feedback and metrics-driven research. Conceived, designed, and developed LeadGuardian™, the first anti-theft tool on the market for mortgage leads

Issued Sep 2025

Issued Jul 2025

Issued Apr 2019

Issued May 2018

Issued Jun 2017

Issued Mar 2015 · Expired Feb 2021

Issued Oct 2015

Issued Apr 2014 · Expired Jul 2019

Anderson Honor Society: Top 15% of class (GPA: 3.86; GMAT: 740)
International Study: HEC Exchange Program (Paris, France), SNU Exchange Program (Seoul, South Korea), Economic Evaluation in Healthcare (Cape Town, South Africa), Understanding Indian Financial Markets (Mumbai & New Delhi, India)

Issued Mar 2011 · Expired Feb 2021

Issued Apr 2011 · Expired Feb 2021

Earned departmental honors for my thesis entitled "What effects will increased globalization have on America's knowledge workers?"