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Em SES
Looking for a job

Em S

@ems

Detail-oriented business professional with exemplary customer service skills.

United States
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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am an extremely motivated and detail-oriented business professional with a strong focus on customer service. My experience spans various roles where I have successfully managed customer inquiries, processed orders, and collaborated with internal teams to ensure seamless operations. I thrive under pressure and excel in strategizing and prioritizing tasks to meet deadlines.

In my current role as a Spare Parts Coordinator at IWK Packaging Systems, I have honed my skills in customer communication, order processing, and inventory management. I take pride in generating accurate quotations and maintaining organized records to support efficient operations. My previous experience as a Customer Service Representative and Personal Banking Consultant has further solidified my ability to provide exceptional service and build lasting relationships with customers.

Experience

Work history, roles, and key accomplishments

II
Current

Spare Parts Coordinator

IWK Packaging Systems, Inc.

Oct 2022 - Present (3 years 10 months)

As a Spare Parts Coordinator, I respond to customer inquiries regarding parts identification, generate accurate quotations, process purchase orders, and coordinate with suppliers for timely delivery. I maintain organized records and collaborate with internal departments to streamline operations.

II
Current

Spare Parts Coordinator

IWK Packaging Systems, Inc.

Oct 2022 - Present (3 years 10 months)

As a Spare Parts Coordinator, I respond to customer inquiries regarding parts identification, generate accurate quotations, process purchase orders, and coordinate with suppliers for timely delivery. I maintain organized records of customer interactions and collaborate with internal departments to streamline order fulfillment.

PP

Customer Service Representative

Pump Products

Aug 2021 - Oct 2022 (1 year 2 months)

In my role as a Customer Service Representative, I managed vendor communications for returns, handled inquiries across various platforms, and assisted customers with return eligibility. I also collaborated with sales and warehouse staff to resolve customer issues effectively.

PP

Customer Service Representative

Pump Products

Aug 2021 - Oct 2022 (1 year 2 months)

In my role as a Customer Service Representative, I handled vendor requests for returns, managed customer inquiries across multiple platforms, and collaborated with sales and warehouse staff to resolve issues. I ensured compliance with company policies while assisting customers with returns.

Education

Degrees, certifications, and relevant coursework

JS

John F. Kennedy High School

Tech stack

Software and tools used professionally

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