Em S
@ems
Detail-oriented business professional with exemplary customer service skills.
What I'm looking for
I am an extremely motivated and detail-oriented business professional with a strong focus on customer service. My experience spans various roles where I have successfully managed customer inquiries, processed orders, and collaborated with internal teams to ensure seamless operations. I thrive under pressure and excel in strategizing and prioritizing tasks to meet deadlines.
In my current role as a Spare Parts Coordinator at IWK Packaging Systems, I have honed my skills in customer communication, order processing, and inventory management. I take pride in generating accurate quotations and maintaining organized records to support efficient operations. My previous experience as a Customer Service Representative and Personal Banking Consultant has further solidified my ability to provide exceptional service and build lasting relationships with customers.
Experience
Work history, roles, and key accomplishments
Spare Parts Coordinator
IWK Packaging Systems, Inc.
Oct 2022 - Present (2 years 8 months)
As a Spare Parts Coordinator, I respond to customer inquiries regarding parts identification, generate accurate quotations, process purchase orders, and coordinate with suppliers for timely delivery. I maintain organized records and collaborate with internal departments to streamline operations.
Spare Parts Coordinator
IWK Packaging Systems, Inc.
Oct 2022 - Present (2 years 8 months)
As a Spare Parts Coordinator, I respond to customer inquiries regarding parts identification, generate accurate quotations, process purchase orders, and coordinate with suppliers for timely delivery. I maintain organized records of customer interactions and collaborate with internal departments to streamline order fulfillment.
Customer Service Representative
Pump Products
Aug 2021 - Oct 2022 (1 year 2 months)
In my role as a Customer Service Representative, I managed vendor communications for returns, handled inquiries across various platforms, and assisted customers with return eligibility. I also collaborated with sales and warehouse staff to resolve customer issues effectively.
Personal Banking Consultant
Lakeland Bank
Jan 2018 - Jun 2021 (3 years 5 months)
As a Personal Banking Consultant, I provided financial counseling, assisted with lending services, and built strong customer relationships to ensure high satisfaction and retention. I managed transactions accurately and ensured compliance with banking policies.
Customer Service Representative
Pump Products
Aug 2021 - Oct 2022 (1 year 2 months)
In my role as a Customer Service Representative, I handled vendor requests for returns, managed customer inquiries across multiple platforms, and collaborated with sales and warehouse staff to resolve issues. I ensured compliance with company policies while assisting customers with returns.
Personal Banking Consultant
Lakeland Bank
Jan 2018 - Jun 2021 (3 years 5 months)
As a Personal Banking Consultant, I provided financial counseling, assisted with lending services, and built strong relationships with customers. I promoted loan applications and managed transactions while ensuring compliance and accuracy in all operations.
Education
Degrees, certifications, and relevant coursework
John F. Kennedy High School
Availability
Location
Authorized to work in
Salary expectations
Job categories
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