Emre Bıyıklı
@emrebykl
Customer service representative with strong problem-solving skills.
TurkeyWhat I'm looking for
My name is Emre Biyikli, and I am a dedicated customer service representative with experience in providing exceptional support to clients. I have worked at Advanzia Bank in Germany, where I assisted customers with their inquiries regarding billing and technical issues related to credit cards. My role involved updating customer databases and ensuring accurate record-keeping after each interaction.
Following my time at Advanzia Bank, I joined Sunrise in Switzerland, where I continued to enhance my customer service skills. I focused on providing tailored advice to customers, fostering satisfaction through empathetic communication, and addressing various contractual inquiries. My ability to communicate effectively in both German and Turkish has been instrumental in building strong relationships with clients.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sunrise
Jul 2024 - Present (1 year 1 month)
Advised customers using software support, ensuring customer satisfaction through empathetic and friendly communication. Clarified all types of contract questions and provided information regarding invoices and dunning. Managed customer inquiries efficiently.
Customer Service Representative
Advanzia Bank
Sep 2023 - Present (1 year 11 months)
Provided customer support, informing clients about invoices and resolving technical issues related to credit card blocks. Updated the customer database after each interaction and processed orders via phone and in writing. Assisted customers with inquiries regarding invoices, transactions, dunning, and chargebacks.
Education
Degrees, certifications, and relevant coursework
Goethe-Schule-Harburg
High School Diploma, General Studies
2014 - 2016
Completed two years at Goethe-Schule-Harburg, continuing general education. Gained further knowledge and prepared for future endeavors.
Helmut-Schmitt-Gymnasium
High School Diploma, General Studies
2012 - 2014
Attended Helmut-Schmitt-Gymnasium for two years, focusing on general education subjects. Developed foundational academic skills.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Job categories
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