Open to opportunities

Emon Pogi

@emonpogi

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Customer service specialist experienced in technical support, order processing, and complaint resolution.

Philippines

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What I'm looking for

I seek a customer-focused role where I can apply technical support and problem-solving skills, work with collaborative teams, and grow in a fast-paced service environment.

I am a dedicated and upbeat customer service specialist with hands-on experience in technical support, order processing, and escalation management across fast-paced environments.

At JJCARS, Agility Worldtech, Straive, and Conduent I handled customer inquiries, processed orders, troubleshot technical issues, and escalated complex concerns to ensure timely resolution and high satisfaction.

I bring strong relationship-building, creative problem-solving, and proficiency with Microsoft tools to deliver clear communication and reliable support through phone, chat, email, and document management systems.

Experience

Work history, roles, and key accomplishments

Technical Support Advisor

Conduent

Jun 2025 - Jan 2026 (7 months)

Delivered prompt technical support via chat, email, and online channels, processed orders and service upgrades, and resolved customer product issues and complaints to ensure satisfaction.

Technical Support Multichannel Support Order Processing Complaint Handling Troubleshooting

Technical Support Representative

Straive

Dec 2023 - Feb 2024 (2 months)

Provided technical support to professors and students by diagnosing and resolving system and academic tool issues to ensure uninterrupted teaching and learning.

Technical Support Troubleshooting Support Tools Ticketing Systems Problem Solving

Customer Service Representative

Agility Worldtech Solutions

Sep 2022 - Feb 2023 (5 months)

Processed and fulfilled customer product orders and service upgrades, provided timely technical support, and resolved product-related inquiries, complaints, and feedback.

Customer Support Order Processing Technical Troubleshooting Complaint Resolution Communication CRM

Admin Staff

JJCARS Inc.

May 2019 - Feb 2022 (2 years 9 months)

Handled clerical duties including copying, faxing, scanning into document management systems, and answering phones to address queries and escalate complaints to management.

Document Management Clerical Support Phone Support Escalation Management