Carlo MendozaCM
Open to opportunities

Carlo Mendoza

@carlomendoza

Dedicated customer service representative with strong communication skills.

Philippines
Message

What I'm looking for

I am looking for a role that values strong communication and problem-solving skills, with opportunities for growth and development.

I am a passionate Customer Service Representative with a Bachelor of Science in Information Technology. My career objective is to leverage my strong communication skills, empathetic nature, and problem-solving abilities to provide exceptional customer service. I have a proven track record of handling diverse customer inquiries and resolving complaints efficiently, contributing to high customer satisfaction levels.

In my recent role at Quantrics Enterprise Inc., I excelled in answering questions about products and services, processing orders, and troubleshooting technical issues. My experience at Tools Warehouse allowed me to manage inventory records and improve customer satisfaction through effective support. I am committed to contributing to the growth and success of any organization I join.

Experience

Work history, roles, and key accomplishments

TW

Online Customer Service Specialist

Tools Warehouse

Aug 2024 - Present (11 months)

Responded to customer inquiries via email and voicemail, ensuring timely and professional communication. Managed daily inventory records and assisted in updating stock levels. Helped resolve customer issues efficiently through ticketing systems.

QI

Customer Service Representative

Quantrics Enterprise Inc.

Sep 2022 - Present (2 years 10 months)

Answered questions about a company's products or services. Processed orders and transactions. Resolved issues and troubleshooted technical problems.

Education

Degrees, certifications, and relevant coursework

TP

Technological Institute of the Philippines

Bachelor of Science, Information Technology

2015 - 2016

Studied Information Technology, focusing on various aspects of computing and information systems. Gained knowledge in areas relevant to the field.

Tech stack

Software and tools used professionally

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