Carlo Mendoza
@carlomendoza
Dedicated customer service representative with strong communication skills.
What I'm looking for
I am a passionate Customer Service Representative with a Bachelor of Science in Information Technology. My career objective is to leverage my strong communication skills, empathetic nature, and problem-solving abilities to provide exceptional customer service. I have a proven track record of handling diverse customer inquiries and resolving complaints efficiently, contributing to high customer satisfaction levels.
In my recent role at Quantrics Enterprise Inc., I excelled in answering questions about products and services, processing orders, and troubleshooting technical issues. My experience at Tools Warehouse allowed me to manage inventory records and improve customer satisfaction through effective support. I am committed to contributing to the growth and success of any organization I join.
Experience
Work history, roles, and key accomplishments
Online Customer Service Specialist
Tools Warehouse
Aug 2024 - Present (11 months)
Responded to customer inquiries via email and voicemail, ensuring timely and professional communication. Managed daily inventory records and assisted in updating stock levels. Helped resolve customer issues efficiently through ticketing systems.
Customer Service Representative
Quantrics Enterprise Inc.
Sep 2022 - Present (2 years 10 months)
Answered questions about a company's products or services. Processed orders and transactions. Resolved issues and troubleshooted technical problems.
Administrative Associate
Trans Power System Corp.
Mar 2019 - Present (6 years 4 months)
Performed data encoding for field work projects. Consolidated data and generated daily reports. Organized employee files.
Education
Degrees, certifications, and relevant coursework
Technological Institute of the Philippines
Bachelor of Science, Information Technology
2015 - 2016
Studied Information Technology, focusing on various aspects of computing and information systems. Gained knowledge in areas relevant to the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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