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Emogene Niccoli

@emogeneniccoli

Project coordination and operations professional who supported PAS Technologies’ Oracle ERP rollout.

At PAS Technologies, I was selected as an early user during the Oracle ERP transition. I tested workflows, validated data, documented issues, and supported employees as the organization moved to the new system.

At Samuel U. Rodgers Health Center, I coordinated front-office operations and helped staff adapt to transitions involving NextGen and Athena. I documented NextGen processes and troubleshooting steps so employees had practical guidance when technical support was limited.

At Verisma, Inc., I managed medical record request workflows across multiple clinics, retrieving and validating records in Epic, NextGen, and Athena. I resolved discrepancies before records were released while maintaining HIPAA compliance and required turnaround standards.

Earlier, as a Certified Nursing Assistant at Liberty Hospital, I provided patient care across several hospital departments. My experience also includes coordinating customer orders and communicating with customers at PAS Technologies.

Experience

Work history, roles, and key accomplishments

Release of Information Specialist

Verisma, Inc.

Aug 2021 - Aug 2026 (5 years)

Managed high-volume medical record request workflows for multiple healthcare clinics, processing 40-60 requests per day while maintaining HIPAA compliance and turnaround standards. Coordinated work across 8-12 clinics and resolved discrepancies before records were released.

Epic NextGen Athena HIPAA compliance Data Validation Workflow Management Excel Microsoft Teams Microsoft Office

Front Office Coordinator

Samuel U. Rodgers Health Center

Jun 2015 - Mar 2021 (5 years 9 months)

Coordinated front-office operations for a busy healthcare clinic, managing patient check-in/out, scheduling, insurance verification, and cash handling. Trained and supported 8-12 employees on workflows and electronic medical record systems, and supported transitions involving NextGen and Athena.

NextGen Athena Training Workflow Management Patient Scheduling Insurance Verification Cash Handling Process documentation

Certified Nursing Assistant, PRN

Liberty Hospital

Jul 2011 - Oct 2014 (3 years 3 months)

Provided direct patient care across hospital departments including Emergency, Orthopedics, and Telemetry. Assisted with activities of daily living, obtained vital signs, and supported nursing staff in fast-paced clinical environments.

Patient Care Vital Signs Teamwork Prioritization Communication Skills

Customer Service Representative

PAS Technologies

Jan 2001 - Dec 2009 (8 years 11 months)

Managed customer service for an aerospace remanufacturing business line, coordinating orders from receipt to completion. Selected as an early user for Oracle ERP transition, performing data validation and quality checks to ensure accurate data transfer.

Oracle ERP Data Validation Client Communication Order Management problem resolution Workflow Coordination