Emmerencia Dlungwana

I am a friendly, tech-savvy, and highly motivated Customer Service Representative with over 12 years of experience in delivering exceptional chat, email, and online support. My journey in customer service has equipped me with the skills to resolve customer concerns efficiently while maintaining a professional and empathetic tone. I thrive in fast-paced environments and have a proven ability to multitask, always keeping customer satisfaction at the forefront of my efforts.

In my current role at Montammy Golf Club, I handle customer complaints and provide care in food and beverage, ensuring that every interaction is positive and productive. Previously, as a Remote Customer Support Agent at Target, I managed over 80 inquiries daily with a remarkable 98% satisfaction rating. My experience at Capitec Bank SA further honed my skills in conflict resolution and customer engagement, where I contributed to the company knowledge base and ensured positive outcomes for customer complaints.