Emmeline De Silva
@emmelinedesilva
I build scalable healthcare operations through structured processes, data visibility, and cross-functional delivery.
United KingdomWhat I'm looking for
At Boots Digital Health, I lead operational delivery across Administration, Clinical Operations and Patient Support, keeping cross-functional priorities visible, owned and progressing.
I turn informal workstreams into repeatable processes using SOPs, trackers, clear accountability and escalation routes. I use SLA dashboards, workload volumes, ageing and capacity data to identify pressure points and improve performance.
Across digital health and healthcare operations, I’ve led service delivery, workforce planning, onboarding, supplier and finance processes, and workflow improvement. I’m focused on creating practical, scalable ways of working that reduce manual handling and strengthen end-to-end service delivery.
Experience
Work history, roles, and key accomplishments
Business Operations Manager
Boots Digital Health
Aug 2025 - Present (1 year 1 month)
Lead operational delivery across Administration, Clinical Operations and Patient Support, turning ambiguous workstreams into structured processes and coordinating multiple projects with clear ownership and follow-up.
Office Manager
Boots Digital Health
Apr 2022 - Aug 2025 (3 years 4 months)
Managed broad business operations during growth, building structure around recurring workflows, suppliers, onboarding, and finance administration, and introduced structured invoice and purchase-order processes.
Reception Manager
Wimbledon Medical Practice
Jan 2020 - Apr 2022 (2 years 3 months)
Led a busy healthcare operations team, managing service delivery, performance, workforce planning, and operational escalations, and implemented process improvements to increase efficiency.
Reception Supervisor
Morden Hall Medical Centre
Jan 2015 - Jan 2020 (5 years)
Supervised daily operations, rotas, resource allocation, training, onboarding, compliance, and performance reviews, and continuously reviewed operational processes to recommend improvements.
Appointments Coordinator
St Luke's Cancer Centre
Oct 2013 - Sep 2015 (1 year 11 months)
Coordinated patient appointments and clinical capacity in a high-pressure environment, maintaining accurate scheduling across clinical and administrative teams.
Education
Degrees, certifications, and relevant coursework
University of Portsmouth
BA (Hons), Childhood and Youth Studies
BA (Hons) in Childhood and Youth Studies from the University of Portsmouth.
St Philomena's Sixth Form
National Diploma, Health and Social Care
National Diploma in Health and Social Care from St Philomena's Sixth Form.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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