Valerie Sosso Moukouelle

Spearhead cross-functional optimisation of patient journeys by defining workflows, leading unit and integrated testing for ABS/HIM/SCA modules, and driving data conversion and Go-Live activities to ensure successful system implementations.

Designed and delivered clinical coding and scanning training for staff, managed training schedules, and deputised for the Practice Managing Partner to maintain operational continuity and improve community relations.

Led data curation and reporting for ICT service dashboards, coordinated resources for CEW services, and collaborated with clinical teams to streamline processes and improve patient experience.

Provided operational support across specialties, cleared backlogs, and managed orthopaedics clinics while building sustainable relationships with clinical and non-clinical teams.

Led centralisation of administrative functions to improve staff wellbeing and operational efficiency while managing clinical coding and medical reports administration with compliance to data protection regulations.

Oversaw reception operations and EMIS workflows to ensure efficient patient service, implemented staff training, and delivered cost-efficiency measures across administrative functions.

Managed incoming/outgoing medical reports with regulatory compliance, trained new administrators, and oversaw financial management of medical reports processes across the Southwark region.

Supported the Practice Manager in IT, HR, and training systems, oversaw reception teams, coordinated resources and locum GP sessions, and contributed to QOF targets and medical education scheduling.

Coded clinical letters, conducted audits, coordinated with hospitals and community services for accurate patient data, and escalated clinical recommendations to improve care pathways.

Supported admin lead and practice manager with IT support, processed medical reports and taxi medical requests, and ensured adherence to practice policies for non-NHS procedures.

Provided front desk support, processed prescriptions and clinical letters into patient records, managed recalls and registrations, and coordinated baby clinics and referrals.

Pursuing an MSc in Health Informatics with expected completion in May 2027, focusing on digital transformation and health information systems.

Completed a Certificate of Higher Education in Healthcare Management in August 2022, covering principles of healthcare administration and management.

Awarded a Diploma in Health & Social Care in July 2022, focusing on practical skills and knowledge for health and social care settings.

Obtained the BCS Level 2 ECDL Certificate in IT for Office Professionals in April 2012, demonstrating competence in office IT skills.