Open to opportunities

Emma Suttie

@emmasuttie

Message

I create welcoming guest experiences through customer service, administration, sales, and public-facing support.

Canada

Message

What I'm looking for

I'm looking for a people-focused role where I can use my customer service, administrative, communication, and public-speaking skills in a fast-paced team environment.

I've supported fast-paced guest experiences at Cappocaccia Trattoria, Golden Tours, Moti Albany, and Waterfront Warehouse. From managing reservations and seating flow to guiding London tours and tailoring running-shoe recommendations, I help customers feel welcomed and looked after.

I'm highly organized and comfortable managing schedules, emails, KPIs, sales transactions, inventory, and client-facing communication. I bring public-speaking experience, quick learning, and proficiency with Microsoft Office, Google Workspace, Canva, CRMs, and Slack.

Experience

Work history, roles, and key accomplishments

Current

Serving Assistant/Host

Current

Cappocaccia Trattoria

Cleared, reset, and prepared tables quickly to maintain smooth service during busy periods. Welcomed guests, managed seating chart, and coordinated reservations to maximize table flow.

Customer Service Time Management Reservation Management

Professional Actor

MGM+

Feb 2026 - May 2026 (3 months)

Recurring role as a professional actor for MGM+.

Acting Performance

Tour Guide

Golden Tours

Nov 2025 - Jan 2026 (2 months)

Studied and developed extensive knowledge of London's history to engage and inform guests. Built meaningful connections with guests through personable interactions and adapted quickly to new information.

Public Speaking Customer Service

Sales Associate

Moti Albany

Apr 2024 - Jul 2025 (1 year 3 months)

Processed sales transactions accurately and efficiently. Sold and marketed running shoes, provided tailored product recommendations, and conducted gait analysis to assess customer needs.

Sales Customer Service Product Knowledge Point of Sale Inventory Management

Expo/Support/Barhand

Waterfront Warehouse

May 2022 - Aug 2022 (3 months)

Managed the expo station, ensuring all dishes were plated properly. Supported the bartender with prep and cleaning tasks, and delivered food accurately and timely.

Food Service Teamwork Time Management