Emmanuel Tankou
@emmanueltankou
Senior EHR Specialist optimizing clinical workflows, integrations, security, and provider productivity.
United StatesWhat I'm looking for
I’m a versatile IT and EHR Specialist with healthcare SaaS experience, cybersecurity-minded practices, and a strong focus on ophthalmology electronic health record workflows. I support Premier EHR environments through system configuration, troubleshooting, workflow optimization, and hands-on end-user training—always prioritizing data integrity, security, and compliance.
In my most recent role as a Senior Premier EHR Specialist, I integrated advanced EHR workflows, coordinated upgrade rollouts, and maintained an SLA of 15+ resolved client cases daily. I’ve supported SQL and HL7-based clinical workflow improvements for 200+ providers, including projects that exceeded a 99% system availability KPI, while also driving measurable IT performance gains in earlier support roles.
Experience
Work history, roles, and key accomplishments
Integrated advanced EHR workflows, supporting seamless data migration, user training, and custom module configuration to improve provider productivity and regulatory compliance. Maintained a 15+ daily case SLA, improved clinical workflows using SQL/HL7 for 200+ providers, and delivered 99%+ system availability across 18 months.
HTML Email Developer
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Jan 2021 - Apr 2024 (3 years 3 months)
Developed and optimized responsive email campaigns using personalization to improve engagement and conversions. Increased effectiveness by 60%, lifted engagement 35% and conversions 30%, and improved deliverability by reducing bounce rate 20% through authentication and list hygiene improvements.
Help Desk Analyst
Prime Care Technologies
May 2019 - Feb 2021 (1 year 9 months)
Resolved 200+ technical inquiries using a CRM across calls, email, and chat while maintaining 90%+ customer satisfaction. Improved reliability by reducing installation time 40% and increasing network uptime 25%, and cut incident resolution times 35% while achieving 95%+ SLA compliance using ServiceNow and SCCM.
Computer Technician
Geeks Electronic
Jan 2012 - Jan 2019 (7 years)
Improved client system performance by applying ongoing software and hardware updates, increasing operational efficiency by 20% and reducing downtime by 30%. Delivered remote and on-site support by resolving 20 technical issues daily and fixing hardware malfunctions to improve computer functionality by 32% while reducing downtime by 24%.
Education
Degrees, certifications, and relevant coursework
Gwinnett Technical College
Associate of Applied Science, Cyber Security (Minor)
Earned an Associate of Applied Science with a minor in Cyber Security from Gwinnett Technical College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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