At athenahealth, I supervised a primary support team of 12 supporting Centricity medical records. I led system migrations and integrations, and implemented support workflows and automation strategies to reduce resolution times and improve system reliability.
I supported EHR design, build, testing, training, utilization, and maintenance, and assisted with testing and validating interfaces between EMR systems and third-party applications. I also created Microsoft SQL queries for data extraction and reporting and maintained EPCS provider setup processes.
At GE HealthCare, I provided technical support and developed guides and training materials on HL7 message structures, workflows, and troubleshooting. I monitored and resolved LinkLogic errors by analyzing messages and mappings, and worked with vendors and internal teams to address recurring interface issues.
