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Emmanuel Onwuegbuzie

@emmanuelonwuegbuzie

I deliver compassionate client support, intake coordination, and appointment scheduling across high-volume service environments.

Nigeria

Message

What I'm looking for

I'm looking for a client support or customer service role where I can manage inquiries, coordinate client intake and appointments, maintain accurate documentation, and deliver empathetic support while protecting confidential information.

I'm currently supporting the Cosmetic Dentistry Grants Program, guiding applicants through program inquiries, scheduling consultations, and coordinating follow-ups with dental offices.

Previously at Unateus, I promoted products through outbound calls, helped increase upsell revenue by 20%, and improved customer satisfaction ratings by 15% through responsive issue resolution.

At Outsource Global, I screened disability-benefit claimants for SSI and SSDI, documented sensitive legal and medical information, and connected eligible clients with disability specialists. My performance earned Employee of the Month twice and Employee of the Quarter recognition.

Across customer service, sales, passport processing, and client intake roles, I've maintained accurate records, protected confidential information, and resolved concerns with empathy and professionalism.

Experience

Work history, roles, and key accomplishments

Current

Application Processor

Current

Cosmetic Dentistry Grants

Aug 2023 - Present (3 years 1 month)

Provided customer service for the Cosmetic Dentistry Grants Program, managing applicant inquiries, scheduling consultations, and coordinating follow-ups. Documented interactions and escalated complex cases as needed.

Customer Service Appointment Scheduling Data Entry CRM Communication Skills

Sales and Customer Support

Unateus

May 2022 - Apr 2023 (11 months)

Promoted products through outbound calls, contributing to a 20% increase in upsell revenue. Resolved customer inquiries and improved satisfaction ratings by 15%.

Sales Customer Support Outbound Calling Upselling CRM

Pre-qualification Specialist

Outsource Global

Aug 2019 - Mar 2021 (1 year 7 months)

Conducted calls to potential disability benefit claimants, guiding them through eligibility screening and intake questionnaires. Documented call outcomes and maintained accurate case files.

Client intake Case Management Data Entry Confidentiality Compliance Call Center Operations

Sales Representative

Zeeno Poly LTD

Aug 2018 - Mar 2019 (7 months)

Supported the sales team with administrative tasks and direct client service. Coordinated inventory checks and trained colleagues on market trends, contributing to a 3% sales increase.

Sales Customer Service Inventory Management Training Administrative Support

Passport Processing Agent

Nigeria Immigration Service

Aug 2016 - Jun 2018 (1 year 10 months)

Delivered customer service to passport applicants, answering inquiries and processing requests for corrections and reissues. Instructed applicants on documentation and maintained confidentiality.

Customer Service Data Entry Documentation Confidentiality Administrative Support