Aditya Saputra

I bring a blended background across research, analytics, and customer-facing operations. With a Bachelor of Agriculture and 2+ years in the horticulture seeds industry, I’ve supported R&D through hands-on research and data analysis, translating findings into recommendations for genetic enhancement.

In customer experience roles, I’ve worked in omni-channel environments using booking CRM and enterprise ticketing systems to track and resolve global inquiries. As a Senior Analyst/QA Agent in dispute support, I conduct detailed audits on grammar, spelling, clarity, and intonation; ensure compliance with privacy and company policies; and give actionable feedback that improves agents’ problem-solving and analytical thinking. I also consistently met and exceeded performance targets, including response time, CSAT, and efficiency against team benchmarks.

I’ve also built practical data/AI evaluation experience as a Data Annotator and AI Search Relevance Evaluator. I labeled and evaluated large datasets, analyzed user search intent and page relevance against strict guidelines, and adapted quickly to frequent updates while maintaining quality and production standards.

Alongside these roles, I’ve contributed to growth initiatives through business and marketing—developing seasonal promotions that increased sales and improved campaign effectiveness. I’m currently strengthening my data analysis foundation through short courses organized by the University of Michigan.