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Emmanuella Harry

@emmanuellaharry

Lead generation specialist at Infuse Media, coaching remote callers and improving call quality, conversion, and team output.

Nigeria

Message

At Infuse Media, I assess live and recorded calls and coach a remote calling team on delivery, tone, issue resolution, and handling objections. I also create training materials and analyze call and workflow data to improve call outcomes and performance.

At NAFIL Events Center, I converted client inquiries into event bookings through phone and in-person follow-up, and reached out to prospective clients to generate new business. I nurtured client relationships after booking to encourage repeat business and referrals.

At Drops of Hibiscus, I built outbound social media and email campaigns, researched customer avatars, and converted customer inquiries into sales. Earlier, as an Administrative Officer at Setraco Nigeria Limited (Engineering Construction), I handled vendor calls, procurement outreach, and supply distribution using JD Edwards ERP.

Experience

Work history, roles, and key accomplishments

Current

Lead Verification Specialist

Current

Infuse Media

May 2022 - Present (4 years 6 months)

Listen to live and recorded calls to assess quality, coaching a remote calling team on delivery, tone, and issue resolution. Supervise and train a distributed team of verification specialists, holding the line on punctuality, performance, and call-quality standards.

Call Quality Monitoring Coaching Training Remote Team Management Performance Analysis Data Analysis

Event Facilitator & Operations Supervisor

NAFIL Events Center

Apr 2021 - Apr 2022 (1 year)

Fielded inbound client inquiries and converted them into booked events through direct phone and in-person follow-up. Proactively reached out to prospective clients to market event center services and generate new bookings.

Client Conversion Inbound Sales Outbound Sales Customer Relationship Management Event Management

Administrative Officer

Setraco Nigeria Limited

Jan 2020 - Apr 2021 (1 year 3 months)

Liaised directly with vendors by phone to reconcile bills, flag errors, and ensure timely payment. Coordinated travel logistics and procurement through direct outreach to airlines and service providers.

Vendor Management Procurement Travel Coordination JDE ERP Reconciliations

Co-Founder | Client Outreach & Digital Marketing Lead

Drops of Hibiscus

Nov 2018 - Apr 2020 (1 year 5 months)

Built and ran outbound social media and email campaigns to generate and qualify new customer leads. Served as primary point of contact for customer outreach and support, converting inquiries into sales.

Social Media Marketing Email Marketing Lead Generation Customer Avatar Budgeting Performance Analysis