Open to opportunities

Ugonna Azuike

@ugonnaazuike

Message

Lead generation specialist and cold caller focused on qualified prospects and client retention.

Nigeria

Message

What I'm looking for

I’m looking for full-time remote or on-site work where I can drive outbound lead generation, qualify prospects through call screening and objection handling, and support a team with accurate CRM documentation, reporting, and service-focused client engagement.

I’m a dynamic lead generation specialist with over 3 years of combined experience in cold calling, call screening, and customer support. I run high-volume outbound campaigns, qualify high-value prospects, handle objections, and convert hesitant leads into engaged conversations—then ensure a smooth handoff with accurate CRM notes and pipeline reporting.

I’m known for persuasive communication, sound judgment, and delivering service excellence at every touchpoint. Alongside lead qualification, I’ve supported operations through administrative support and high-integrity data entry, and I bring strong public speaking and audience engagement skills from my time as a radio presenter.

Experience

Work history, roles, and key accomplishments

Cold Caller / Lead Gen Spec

Freelance

Jan 2021 - Jan 2025 (4 years)

Conducted high-volume outbound cold calling to screen prospects and generate qualified leads for sales pipelines. Managed lead qualification workflows in CRM, handled objections, and scheduled follow-ups to support sales conversions.

Cold Calling Call Screening Lead Qualification Objection Handling CRM Management Appointment Scheduling Pipeline Reporting

Administrative Assistant (NYSC)

Ministry of Youth Development

Jan 2025 - Present (1 year 5 months)

Managed public inquiries and supported youth development program engagement initiatives. Maintained accurate records and provided operational and logistical support while coordinating outreach with community stakeholders.

Administrative Support Public Inquiries Data Entry Record keeping Youth Program Support Operational Coordination

Radio Presenter

Hebron FM

Jan 2023 - Present (3 years 5 months)

Presented audience-targeted broadcast content to a regional listenership. Researched and scripted program segments, strengthening public speaking and persuasive communication skills for client engagement.

Public Speaking Audience Engagement Content Research Persuasion Verbal Communication

Customer Support Lead

Giobabies Enterprises

Jan 2021 - Present (5 years 5 months)

Led customer support operations, resolving complaints efficiently and improving response times. Built strong client relationships, supported sales tracking and performance reporting, and trained junior support staff on customer engagement protocols.

Customer Support Complaint Resolution Customer Relationship Management Sales Reporting performance reporting Training & Coaching Call Handling Protocols