Emmanuel Govender

I am an outgoing, driven contact centre and customer service consultant with over a decade of experience across banking, retail and consumer operations support. I currently serve as an Emergency Resource Officer, coordinating emergency response, managing resources, and maintaining compliance and reporting.

I consistently meet targets, train colleagues, and resolve complex customer issues through clear communication, troubleshooting and quality control. I bring strong telephone etiquette, SLA management experience, sales and cross-selling expertise, and a practical understanding of financial products and emergency care.