Open to opportunities

Laaiq Benji

@laaiqbenji

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Customer service consultant with expertise in data accuracy and management.

South Africa

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer service consultant recognized for my calm escalation management and meticulous data accuracy. With a proven record of surpassing SLA and KPI targets, I thrive in fast-paced, multi-industry environments. My experience includes resolving high-volume inquiries, negotiating loans and insurance products, and administering client accounts using Freshdesk.

Currently, I work at FinChoice, where I handle customer inquiries and manage service tickets effectively. My background in IT support services has equipped me with the skills to provide administrative support and data capturing, ensuring seamless operations. I am committed to delivering exceptional customer experiences and continuously improving processes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Consultant

Current

FinChoice

Feb 2023 - Present (2 years 4 months)

Handled customer enquiries via Freshdesk, effectively managing customer service tickets and escalations. Consistently exceeded SLA and KPI targets in a fast-paced environment.

Freshdesk Customer Service Escalation Management Inbound Sales

Current

Events & Production Assistant

Current

MVT Productions

Dec 2023 - Present (1 year 6 months)

Assisted in event planning and production tasks, providing on-set support and managing transport logistics. Handled customer interactions and cash operations.

Event Planning Logistics

General Labor Worker

M.Q Kitchens

Feb 2022 - Jan 2023 (11 months)

Managed safety and prepared job sites, ensuring adherence to construction standards. Assisted with inventory management and customer enquiries.

Job Site Preparation Inventory Management

Education

Degrees, certifications, and relevant coursework

RED & YELLOW CREATIVE SCHOOL OF BUSINESS

National Diploma (NQF6), Business Analysis

Pursuing a National Diploma in Business Analysis, focusing on analytical techniques and business processes. Expected to complete studies in 2025.

VARSITY COLLEGE

National Certificate (NQF5), IT Support Services

Completed a National Certificate in IT Support Services, gaining foundational knowledge in IT support and troubleshooting. Acquired skills in various operating systems and help desk procedures.