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miguel hurtado

@miguelhurtado

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I build reliable business systems through SQL, integrations, requirements, and technical support.

United States

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What I'm looking for

I'm looking to translate complex business requirements into reliable system solutions, improve data integrity and user experience, and collaborate across IT, finance, operations, and development teams.

I've supported business systems at Clover, Georgia-Pacific, Trax Analytics, LeaseQuery, Oversight Systems, CoStar Group, and NextGen, connecting IT, finance, operations, and end users.

I translate business requirements into user stories, acceptance criteria, integrations, and system solutions. I design and maintain SQL stored procedures for financial and operational reporting while resolving data integrity and software-defect issues.

I've configured and improved Salesforce, ServiceNow, Zendesk, Jira, Azure, Linux, and web and mobile support workflows. My work includes ticket automation, escalation processes, access controls, system administration, and cross-functional Agile delivery.

I bring experience across fintech, healthcare, real estate, and enterprise SaaS, including HIPAA, PCI DSS, cybersecurity, lease accounting, CRM, inventory management, and financial reporting.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Business Systems Analyst

Current

Clover

Sep 2025 - Present (1 year)

Collaborate with IT, finance, and operations teams to ensure seamless system integration and accurate data flow. Propose and implement technical solutions to enhance data integrity and user experience.

SQL Agile Jira Salesforce Zendesk System Administration Technical Support Stored Procedures

Senior Technical Business Systems Analyst

Georgia-Pacific

Jun 2024 - Apr 2025 (10 months)

Implemented ServiceNow automation rules and dashboards to streamline support operations. Managed Azure support tickets within Agile sprint cycles and coordinated cross-functional teams.

ServiceNow Azure Agile SQL Jira Requirements Gathering User Stories

Senior Technical Business Systems Analyst

Trax Analytics

Jan 2024 - Jun 2024 (5 months)

Delivered technical support for web and mobile applications, administering system access controls. Optimized SQL stored procedures and customized Zendesk workflows to reduce resolution times.

SQL Zendesk Jira Technical Support System Administration Stored Procedures

Senior Technical Business Systems Analyst

LeaseQuery

Jan 2022 - Jan 2024 (2 years)

Supported lease accounting and financial reporting initiatives, maintaining SQL stored procedures. Defined API and integration requirements and customized Salesforce to meet business needs.

SQL Salesforce Jira APIs Financial Reporting Lease Accounting User Stories Requirements Gathering

Senior Technical Business Systems Analyst

Oversight Systems

Oct 2020 - Dec 2021 (1 year 2 months)

Designed SQL-based financial reporting solutions and resolved data integrity issues. Executed Linux scripts to support backend operations and automated data processing.

SQL Linux Zendesk Financial Reporting Data Integrity Scripting

Senior Technical Business Systems Analyst

CoStar Group

Oct 2018 - Oct 2020 (2 years)

Developed SQL stored procedures and custom views for business intelligence. Configured Salesforce and Zendesk for optimized workflows and facilitated Agile ceremonies.

SQL Salesforce Zendesk Agile Business Intelligence Data Flow Diagrams

Business Systems Analyst

NextGen

Aug 2015 - Oct 2018 (3 years 2 months)

Resolved client-side SQL issues and performed C# bug analysis to improve application stability. Documented software defects and collaborated with stakeholders to prioritize Jira stories.

SQL C#Jira Zendesk HIPAA Cybersecurity Bug Tracking