Oluwaseun Fatoye

Serve as a primary point of contact for customers and Microsoft Premier Support on high-priority and business-critical issues. Manage customer escalations and coordinate with technical and support teams to resolve issues promptly.

Serve as the primary escalation point for complex and high-impact technical issues, owning cases end-to-end. Mentored over 20 engineers, improving service quality and incident resolution efficiency.

Served as the primary escalation point for Level 2 engineers, offering advanced troubleshooting and technical expertise. Provided advanced technical support to enterprise customers while ensuring exceptional customer experiences.

Developed strategies to troubleshoot complex technical issues remotely for Microsoft Premier Support customers across the EMEA region. Provided expert guidance on network architecture, product availability, and cloud infrastructure planning.

Assisted customers in resolving network issues with Azure Networking solutions, maintaining a 95% customer satisfaction rate. Diagnosed infrastructure failures involving Linux and Windows virtual machines, VPN connectivity, DNS, routing, and firewall policies.

Addressed and resolved customer and employee inquiries promptly, enhancing satisfaction and trust. Performed daily audits of electrical meters to ensure accuracy, reliability, and compliance with energy standards.

Disbursed loans to customers in compliance with company policies while consistently meeting monthly targets. Devised strategies to ensure timely loan repayments, reducing overdue loans and maintaining a delinquency rate below 3%.

Certification in Artificial Intelligence and Career Essentials in the Workplace from ALX, completed in 2024.

Bachelor of Engineering in Computer Engineering from the University of Ilorin, completed in September 2019.

National Diploma in Electrical Electronics Engineering from Kwara State Polytechnic, completed in August 2014.