Emmanuel Adeyinka
@emmanueladeyinka
Customer care and technical support professional with mechanical engineering maintenance expertise.
NigeriaWhat I'm looking for
I’m a Mechanical Engineering graduate with experience spanning customer service, technical support, administration, maintenance operations, and telecommunications. I bring strong problem-solving, clear communication, and the ability to work independently or within cross-functional teams.
In my customer-facing role at iSON BPO, I managed inbound MTN Nigeria inquiries, resolved customer complaints, and escalated complex issues while maintaining accurate records. I also improved outcomes by reducing equipment/system downtime by 15% through prompt issue identification, escalation, and resolution support. I handled 200+ customer cases daily while sustaining high satisfaction standards.
Earlier experience includes supporting academic and practical sessions as an Assistant Lecturer (NYSC), handling inbound and outbound customer communications as a Customer Service Call Agent, and supporting administrative operations and daily reporting as an Assistant Administrative Officer. Across my work, I apply preventive maintenance, electrical troubleshooting, fault diagnosis, diesel generator servicing, and CRM-focused customer management.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
iSON BPO
Oct 2015 - Dec 2016 (1 year 2 months)
Managed inbound customer inquiries for MTN Nigeria, resolving complaints and educating customers on products, services, and account-related information. Maintained accurate customer records, escalated complex issues, and supported issue identification and resolution that reduced equipment/system downtime by 15%.
Assistant Lecturer (NYSC)
Ahmadu Bello University
Dec 2013 - Oct 2014 (10 months)
Assisted in teaching and mentoring students in academic and practical sessions. Assessed coursework, graded assignments, and supported academic administration.
Handled inbound and outbound customer communications for MTN Nigeria. Provided accurate product and service information and resolved customer concerns while maintaining service quality standards.
Assistant Administrative Officer
Unilever Nigeria Plc
May 2010 - Jan 2011 (8 months)
Supported administrative operations and daily transaction reporting. Performed basic computer maintenance and assisted with software installation and data management initiatives.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology (Honours), Mechanical Engineering
2006 - 2011
Earned a B.Tech (Hons) in Mechanical Engineering from Ladoke Akintola University of Technology, completing the program between 2006 and 2011.
Ise-Oluwa Montessori High School
Senior Secondary School Certificate
1998 - 2004
Completed Senior Secondary School education at Ise-Oluwa Montessori High School from 1998 to 2004 and earned the Senior Secondary School Certificate.
Shepherd Infant Academy
First School Leaving Certificate
1992 - 1998
Completed primary education at Shepherd Infant Academy from 1992 to 1998 and obtained the First School Leaving Certificate.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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