Faithful Kolawole
@faithfulkolawole1
Mechanical engineer transitioning into customer-focused technical support roles.
NigeriaWhat I'm looking for
I am a mechanical engineering graduate with hands-on internship experience in electrical maintenance and project cost estimation, now building customer-facing technical support skills.
During NYSC I assessed bid documents, developed competitive cost estimates, and produced persuasive proposal materials while collaborating across departments to meet project requirements.
I have practical experience servicing power generators, maintaining electrical infrastructure, and recording turbine energy outputs from an earlier undergraduate internship.
More recently I worked in customer support roles where I diagnosed customer issues, verified documentation at scale, and assisted users to utilize product features effectively — demonstrating strong communication, teamwork, and project-reporting abilities.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Aidaana Nigeria Limited
Sep 2025 - Present (9 months)
Address customer questions and resolve technical issues to maintain smooth product usage and improve customer satisfaction. Assist customers in understanding and utilizing product features effectively.
Reviewed and verified more than 2,000 driver documents to ensure eligibility and regulatory compliance, improving verification accuracy and operational throughput.
NYSC Member / Estimator
Western Development Company Limited
Jul 2023 - Apr 2024 (9 months)
Assessed bid documents and developed competitive cost estimates and bid proposals by analysing project scope, materials, labor, and equipment to support successful project procurement.
Electrical Engineering Intern
Electrical Generation and Distribution Services
Jul 2021 - Dec 2021 (5 months)
Performed maintenance on electrical infrastructure and power generators, documented inventory and reports, and recorded turbine energy outputs to support operations.
Education
Degrees, certifications, and relevant coursework
Kwara State University
Bachelor of Engineering, Mechanical Engineering
2017 - 2022
Completed university studies in a mechanical engineering-related program from 2017 to 2022.
Wilson College
Senior Secondary Certificate, Secondary Education
2012 - 2014
Completed senior secondary education at Wilson College from 2012 to 2014.
Bachel Model College
Secondary School Certificate, Secondary Education
2008 - 2012
Attended secondary-level education at Bachel Model College from 2008 to 2012.
Hannah Comfort International School
School Leaving Certificate, Primary/Junior Secondary Education
2006 - 2008
Attended junior secondary/primary-level education at Hannah Comfort International School from 2006 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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