
Agagu Eyitemi Shadrack
@agagueyitemishadrack
I improve customer service operations, training delivery, and efficient problem resolution.
What I'm looking for
I've managed customer flow and service quality at JBS Computer Center, reducing client wait times by 15% and improving team efficiency by 20% through staff training and streamlined processes.
I'm seeking a Customer Service role where I can apply clear communication, complaint handling, relationship management, and operational problem-solving. My background also includes technical instruction, workshop safety, and mechanical maintenance training.
Experience
Work history, roles, and key accomplishments
Vocational Instructor
Multiskill Teenpreneurship Program (MSTP) Africa
Sep 2024 - Present (2 years)
Delivered practical technical training in Workshop Engineering Techniques, Energy and Environment, and Agricultural Technology for youth learners. Implemented PPE and workshop safety protocols that reduced training-related incidents by 15% and grew program engagement by 20% through hands-on demonstration-led instructional methods.
Manager
JBS Computer Center
Jul 2024 - Aug 2024 (1 month)
Ran daily operations for a computer center, covering staff, customer flow, and service quality. Reduced client wait times by 15% within the first month through streamlined processes and effective queue management, and trained staff on customer service standards and new software systems, improving team efficiency by 20%.
Mathematics Teacher
Home Teaching Service
May 2024 - Jul 2024 (2 months)
Delivered personalized mathematics instruction to secondary school students on a private basis. Raised student test scores by an average of 15% through adaptive lesson planning and managed parent expectations and feedback effectively.
Corps Member
National Youth Service Corps (NYSC)
Nov 2022 - Nov 2023 (1 year)
Taught mathematics and basic technology to secondary school students as part of national service. Delivered educational workshops that reached over 100 students and built a mentorship program for junior students, increasing academic support access within the school.
Presiding Officer
INEC Adhoc Staff
Feb 2023 - Mar 2023 (1 month)
Ran polling station operations for the 2023 Presidential and National Assembly elections. Supervised election staff and executed all polling procedures with zero incidents recorded, and resolved voter queries and issues promptly.
N-Teach
Npower
Sep 2021 - Aug 2022 (11 months)
Provided remedial teaching support in a government-backed basic education intervention program. Improved student literacy rates by 15% through individualized learning plans and partnered with parents to reinforce learning outcomes beyond classroom sessions.
Industrial Trainee
Lagos Bus Asset Management Ltd (LAGBUS)
Jul 2017 - Dec 2017 (5 months)
Completed industrial attachment focused on mechanical maintenance of a commercial bus fleet. Trained on preventive and corrective maintenance of bus mechanical systems under licensed engineers and applied industry-standard repair practices to improve fleet performance.
SIWES Industrial Intern
Olusegun Obasanjo Centre for Engineering and Innovation (OOC
Jan 2016 - Apr 2016 (3 months)
Completed engineering internship with practical exposure to foundry operations and fabrication processes. Gained hands-on experience in engineering design, fabrication, and foundry operations using crucible and rotary furnaces.
Electrical Installation and Maintenance Trainee
Emmanuel Royal College
Jan 2011 - Jun 2014 (3 years 5 months)
Executed electrical installation and preventive maintenance across school facilities over 3 years. Learnt maintenance costs reduction by introducing efficient installation and upkeep practices, and completed all installation projects on schedule across a multi-building school facility.
Education
Degrees, certifications, and relevant coursework
The Federal Polytechnic Ado-Ekiti
Higher National Diploma, Mechanical Engineering
Pursued a Higher National Diploma in Mechanical Engineering at The Federal Polytechnic Ado-Ekiti.
The Federal Polytechnic Ado-Ekiti
National Diploma, Mechanical Engineering
Pursued a National Diploma in Mechanical Engineering at The Federal Polytechnic Ado-Ekiti.
Emmanuel Royal College
Senior Secondary Certificate, Sciences
Completed Senior Secondary Certificate in Sciences at Emmanuel Royal College.
Asawat Islamic Nursery and Primary
First School Leaving Certificate, General Studies
Earned the First School Leaving Certificate from Asawat Islamic Nursery and Primary.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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