Dave W

I am a dedicated customer service professional with over 3 years of experience providing exceptional support in remote settings. My journey began at GlobalConnect Solutions in Berlin, where I offered 24/7 support to clients across multiple regions, achieving a 90% first-contact resolution rate. I then joined Twiga Foods in Nairobi, managing over 200 clients and ensuring a 95% resolution rate within the first interaction.

I am proficient in using CRM software like Zendesk, helpdesk systems, and live chat tools. My technical skills also include video conferencing platforms such as Zoom and Skype, collaboration tools like Slack and Microsoft Teams, and document processing tools like Microsoft Office and Google Workspace. I also possess basic IT troubleshooting abilities.

My soft skills include exceptional written communication, active listening, problem-solving, time management, adaptability, emotional intelligence, and cross-cultural communication. I thrive in environments that value customer satisfaction and continuous improvement, and I am passionate about contributing to process enhancements that benefit both clients and the organization.