Looking for a job

Emma Gregory

@emmagregory

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Operations Administrator at Call Centre London SL, coordinating engineering work orders and tracking SLA compliance.

Spain

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What I'm looking for

I'm seeking a long-term role.

At Call Centre London SL, I coordinated corporate client work orders, assigning and dispatching jobs to internal engineers and external contractors. I tracked progress against Service Level Agreements and maintained the CRM with job costings.

As General Manager at Connect Wifi SL, I oversaw customer records and subscriptions, along with sales and purchase ledgers. I also managed stock deliveries and audits.

At Micromesh TV, I handled customer inquiries and service complaints, scheduled technical service teams, and coordinated sales exhibitions and local trade shows.

Earlier, I worked as Head Receptionist at Rushbrook Hotel, FSAVC Review Team Leader at Barclays Life Assurance Ltd, Pensions Administrator at Hill Samuel Ltd, and Administrative Assistant at 1st Connection Ltd. I'm seeking a long-term role.

Experience

Work history, roles, and key accomplishments

Operations Administrator

Call Centre London SL

Jan 2023 - Feb 2026 (3 years 1 month)

Acted as primary contact for corporate client requests, prioritizing work orders and dispatching jobs to engineers and contractors. Maintained CRM database, monitored SLAs, and managed high-volume communications.

CRM Splynx Gossan Nexus TeamLeaf Maximo Zendesk Microsoft Office Google Workspace Data Tracking Spreadsheet Reporting SLA Management Resource Allocation Communication Skills

General Manager

Connect Wifi SL

Feb 2015 - Sep 2020 (5 years 7 months)

Headed operations, managed customer database, controlled subscriptions, and executed financial oversight of sales and purchase ledgers. Supervised stock deliveries, inventory audits, and HR functions including onboarding and training.

Operations Management Customer Database Management Financial Control Inventory Management Human Resources Team Leadership Supply Chain

Office Manager

Micromesh TV

Jan 2003 - Jan 2015 (12 years)

Managed customer inquiries and resolved escalations, structured schedules for technical teams, and coordinated sales exhibitions and marketing promotions.

Customer Service Scheduling Dispatch Marketing Event Coordination