emily lopez

EL

Open to opportunities

emily lopez

@emilylopez2

I lead retail teams, hiring, scheduling, merchandising, and customer service operations.

What I'm looking for

I'm looking for a retail leadership or merchandising role where I can lead teams, strengthen customer service, support hiring and training, and improve daily operations through planning, coaching, and sales analysis.

I've led store operations at Build-A-Bear Workshop and The Children's Place, supporting hiring, training, scheduling, coaching, sales reporting, and customer service. I bring more than five years of progressive leadership experience focused on clear guidelines, consistent policies, and practical solutions.

I've also worked as a Visual and Merchandising Specialist at Sephora and as a freelance art and wardrobe assistant for movie and theater productions. I combine retail leadership with merchandising, teamwork, problem resolution, and strong planning skills.

Experience

Work history, roles, and key accomplishments

BW

Assistant Store Manager

Build a Bear Workshop

Jan 2014 - Dec 2019 (5 years 11 months)

Managed store operations and team leadership at a retail location, ensuring customer satisfaction and achieving company objectives.

Team Leadership Customer Service Sales Operations Management Hiring Training Scheduling problem resolution Microsoft Office Excel

SE

Visual and Merchandising Specialist

Jan 2010 - Dec 2014 (4 years 11 months)

Specialized in visual merchandising and store displays to enhance customer experience and drive sales.

Attention To Detail Visual Merchandising Retail Customer Service Sales

MP

Art and Wardrobe Assistant

Movie and Theater Production

Jan 2006 - Dec 2010 (4 years 11 months)

Assisted in art and wardrobe departments for movie and theater productions, supporting creative teams.

Art Direction Collaboration Art And Creativity

MP

Art and Wardrobe Assistant

Movie and Theather Produccion

Jan 2006 - Dec 2010 (4 years 11 months)

Assisted with art direction and wardrobe for film and theater productions on a freelance basis.

TP

Assistant Store Manager

The Children's Place

Jan 2004 - Dec 2006 (2 years 11 months)

Managed store operations and team leadership at a retail location, ensuring customer satisfaction and achieving company objectives.

Team Leadership Customer Service Sales Operations Management Hiring Training Scheduling problem resolution Microsoft Office Excel

Education

Degrees, certifications, and relevant coursework

UC

University of Puerto Rico, Rio Piedras Campus

Theater

Studied theater at the University of Puerto Rico, Rio Piedras Campus.

Tech stack

Software and tools used professionally

Google Workspace

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