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Emily Gutierrez

@emilygutierrez

Customer service professional at Panera Bread who resolved customer concerns and earned Employee of the Month recognition.

United States

Message

At Panera Bread, I answered customer questions, processed orders and payments, and resolved complaints by listening and offering appropriate solutions. I earned Employee of the Month recognition in December 2024.

At Bath & Body Works, I learned about customers' needs and recommended suitable products, supporting sales goals through personalized service and upselling.

At Learning Paths Academy Summer Camp, I led reading, math, and writing activities and supported campers' participation and well-being. I'm studying psychology at Old Dominion University and have a 3.8 GPA.

Experience

Work history, roles, and key accomplishments

Team Member, Barista & Baker

Panera Bread

Aug 2024 - May 2025 (9 months)

Answered customer questions and addressed concerns with empathy and professionalism in a fast-paced service environment. Processed orders and payments accurately using point-of-sale systems and resolved customer complaints by listening and offering solutions.

Customer Service Point of Sale Systems Complaint Resolution Active Listening Order Processing Payment Processing Teamwork Time Management

Team Associate

Bath & Body Works

Nov 2023 - Apr 2024 (5 months)

Asked questions to understand customer needs, explained product benefits, and recommended suitable products. Supported sales goals through product knowledge, personalized service, and upselling.

Customer Service Product Knowledge Upselling Sales Register Operation Communication Skills

Summer Camp Staff Member

Learning Paths Academy Summer Camp

Jun 2023 - Aug 2023 (2 months)

Led reading, math, and writing activities tailored to campers' interests and supported their participation and learning. Supervised campers, supported their emotional well-being, and followed safety procedures throughout the day.

Lesson Planning Child Supervision Safety Procedures Communication Skills Teamwork