Emily Casuncad
@emilycasuncad
Sales-driven customer service professional with technical support and fraud investigation expertise.
PhilippinesWhat I'm looking for
I am a sales-driven, goal-oriented professional with strong analytical skills and a focus on delivering memorable customer experiences. My background spans technical support, fraud investigation, retention, content moderation, and frontline customer service.
In my current role I provide antivirus installation, malware removal, fraud investigations, and subscription/licensing support while actively engaging customers to reduce churn and recommend higher-value solutions. I combine technical troubleshooting with a customer-first approach to resolve issues efficiently.
Previously I moderated user-generated content to maintain safe online environments, supported pharmacy operations, handled insurance payments and policy renewals, and resolved credit card disputes, giving me broad exposure to compliance and operational processes.
I am adaptable, process-oriented, and committed to applying my technical and interpersonal skills to help organizations implement effective strategies that drive business growth and improve customer retention.
Experience
Work history, roles, and key accomplishments
Provide antivirus installation, configuration, malware removal and subscription/licensing support while investigating fraud incidents and assisting retention efforts to reduce churn and recover revenue.
Monitored and evaluated user-generated content for GB & CapCut PH to ensure compliance with platform guidelines, removing or flagging violations to maintain a safe online environment.
Pharmacy Assistant
The Generics Pharmacy
Jan 2023 - Jan 2024 (1 year)
Measured and prepared medications per prescriptions, directed prescription and medication inquiries to the pharmacist, and supported pharmacy operations to ensure accuracy and compliance.
Calculated dividends, managed payment methods and policy renewals, maintained records, and responded to client inquiries to support insurance account administration.
CCS & Sales Associate
HSBC Electronic Data Processing Philippines
Jan 2019 - Jan 2020 (1 year)
Managed inbound credit card dispute calls, performed accounting tasks including account closures and holds, and advised customers on debt management strategies.
Dining Shift Supervisor
Mary Grace Foods
Jan 2013 - Jan 2018 (5 years)
Organized staff schedules, oversaw food preparation and service, developed training programs, and evaluated performance to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
The University of Manila
Bachelor of Business Administration, Banking and Financial Management
2008 - 2012
Completed a Bachelor of Business Administration with a major in Banking and Financial Management from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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