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Emily C

@emilyc

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Seasoned Implementation Specialist driving successful client onboarding projects.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am an experienced Implementation Specialist with a strong background in driving end-to-end software and logistics solutions across various industries. I have successfully overseen more than 400 client onboarding projects, streamlining operations and fostering collaboration across teams. My expertise lies in developing and executing Standard Operating Procedures (SOPs), optimizing workflows, and managing software rollouts to ensure smooth transitions for clients.

Throughout my career, I have partnered closely with IT development teams to coordinate technical aspects while focusing on project execution and client success. I excel in relationship management, ensuring seamless adoption of solutions and maximizing return on investment. My ability to design customized training programs has significantly reduced support needs and boosted client engagement, leading to a 95% successful client transition rate in my recent role.

Experience

Work history, roles, and key accomplishments

Implementation & Enablement Specialist

CargoTrans Inc.

Jan 2021 - Jan 2025 (4 years)

Drove the development and implementation of new client onboarding SOPs across all departments, orchestrating seamless operations in import/export logistics and cross-border activities. Achieved a 95% successful client transition rate by strategically partnering with IT during the rollout of a new logistics software platform, increasing project efficiency by 50%.

Software Implementation Process Optimization Client Relationship Management CargoWise Salesforce Agile Methodology

Onboarding Fleet Advisor/ Software Specialist

Intelli Shift | Vehicle Tracking Solutions

Jan 2016 - Jan 2020 (4 years)

Facilitated the expansion of the Onboarding/PM department by introducing efficient systems, refining SOPs, and providing comprehensive training for new personnel. Spearheaded over 300 software implementations, ensuring timely delivery and adherence to scope across multiple sectors, and reduced support calls by 25% by creating innovative tutorials.

Data Analysis Process Optimization Client Relationship Management SaaS Integration Salesforce HubSpot Trello

Education

Degrees, certifications, and relevant coursework

Farmingdale State College

Bachelor of Science, Professional Communications, Business Concentration

Completed a Bachelor of Science degree with a focus on professional communications. The curriculum included a business concentration, providing a strong foundation in both communication theories and business practices.