Open to opportunities

Emiline Kamara

@emilinekamara

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Customer Service Specialist with 5+ years improving CX and resolving issues.

Sierra Leone

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What I'm looking for

I’m looking for a customer-focused role where I can support customers via CRM, email, and live chat, reduce response times, and improve CX. I’m open to remote and relocation, and I thrive in fast-paced teams.

I’m a results-driven Customer Service Specialist with over 5 years of experience delivering exceptional support across telecom, banking, and international remote environments. I manage high-volume customer interactions, resolve complex issues, and consistently maintain 95%+ customer satisfaction rates.

I’m skilled in CRM ticket management and fast, accurate communication—using Zendesk, Freshdesk, and HubSpot—through email and live chat. I focus on reducing response time, improving customer experience, and building long-term client relationships through strong problem-solving, attention to detail, and cross-cultural collaboration.

Experience

Work history, roles, and key accomplishments

Front Desk / Customer Service Assistant

Rokel Commercial Bank

Dec 2025 - Jan 2026 (1 month)

Served as the first point of contact for customers, handling inquiries and directing clients efficiently. Supported administrative operations and documentation while maintaining a professional, customer-friendly front-desk environment.

Front Desk Operations Customer Service inquiry handling Administrative Support Documentation Professional communication Problem Solving Time Management Attention To Detail

Customer Support & Data Entry

Africell Sierra Leone Ltd

Jan 2022 - Jan 2023 (1 year)

Tracked project milestones and due dates while ensuring sensitive information was protected and handled professionally. Completed accurate data entry, updated electronic medical records, and prepared clinical and administrative documents to support daily operations.

Confidentiality Data Entry Clinical Documentation Administrative Documentation

Remote Customer Support Specialist

Upwork

Jan 2020 - Jan 2021 (1 year)

Managed 50–70+ customer inquiries daily via email and live chat, maintaining a 95%+ customer satisfaction rating across multiple projects. Resolved billing, refunds, order tracking, and account-access issues while reducing response time by 30% using Zendesk and Freshdesk.

Customer Support Email Support Live Chat Support Zendesk Freshdesk Billing Support Customer Satisfaction