Josephine s saffa

I am a versatile sales and customer service professional with over four years of experience delivering high-volume phone, chat, email, and social media support while consistently exceeding performance-based sales targets. I specialize in de-escalating complex conflicts, resolving technical and service issues in Windows-based environments, and generating leads through strategic digital outreach.

My track record includes managing payment processing and inventory logistics for retail operations, achieving 100% issue resolution in high-volume support roles, and supporting business growth through data-driven engagement and proactive client follow-up. I bring strong CRM, appointment-scheduling, and bilingual communication skills (English and Krio) to foster exceptional customer experiences and sustained client retention.