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Emil Georgiev

@emilgeorgiev

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Client Success Manager at Pontica Solutions who supported a 40-person team and resolved complex screening cases.

Bulgaria

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At Pontica Solutions, I supervised and supported a customer service team of approximately 40 employees as a Client Success Manager. I managed escalations, assisted with complex background-screening cases, and coordinated with internal departments to help resolve cases on time.

Previously at Pontica Solutions, I supported candidates and partners through the background-screening process, answered customer inquiries, and provided timely case updates. My experience also includes monitoring live sports data at Genius Sports EOOD and providing customer transportation services at Lucky Drive.

Experience

Work history, roles, and key accomplishments

Client Success Manager

Pontica Solutions

Mar 2025 - May 2026 (1 year 2 months)

Supervised and supported a customer service team of approximately 40 employees. Managed escalations and assisted with complex background-screening cases.

Team Leadership Customer Service Escalation Management Client Communication Problem Solving Time Management Remote Team Collaboration Conflict Resolution

Client Success Specialist

Pontica Solutions

Oct 2023 - May 2025 (1 year 7 months)

Resolved customer inquiries and provided timely updates regarding case progress. Maintained accurate communication and handled sensitive information professionally.

Customer Service Communication Skills Problem Solving Time Management Remote Team Collaboration

Drink & Drive Driver

Lucky Drive

Feb 2023 - Oct 2023 (8 months)

Provided safe and reliable transportation services for clients. Maintained professional customer interaction during late-hour operations.

Customer Service Time Management Adaptability Responsibility

Sports Live Feed Analyst

Genius Sports EOOD

Oct 2022 - Feb 2023 (4 months)

Monitored live sports events and real-time data feeds with high accuracy. Verified and reported in-game events under strict time requirements.

Attention To Detail Data monitoring Time Management Adaptability

Education

Degrees, certifications, and relevant coursework

PGMET

Qualified Computer System Technician — Level 4, Computer Informatics

2017 - 2022

Specialized in English language and computer informatics, studying hardware and software systems with practical experience in Microsoft Office applications.