Emile Machelm
@emilemachelm
I build trusted client relationships and resolve complex financial-services account issues.
South AfricaWhat I'm looking for
I'm the primary point of contact for Allan Gray and Old Mutual accounts at Kane Solutions, coordinating product launches, feature requests and client onboarding between stakeholders and technical teams.
I create demos, how-to guides and client-facing documentation that support adoption and reduce support friction. I keep clients and management informed through clear status updates that translate technical detail into plain language.
Across more than 15 years in financial services, I've owned investment and administrative queries at Discovery Health, handled high-value escalations, audited claims and analysed call-centre performance to improve service levels. I've also managed billing, premium collections, reconciliations and account disputes for small-employer clients.
My systems and data literacy includes CRM-adjacent workflows, SQL, Excel, requirements gathering and User Acceptance Testing. I work independently in remote environments across EU and NAMER hours while keeping non-technical stakeholders confident through change.
Experience
Work history, roles, and key accomplishments
Solutions Specialist
Kane Solutions
Apr 2025 - Present (1 year 5 months)
Primary point of contact between client stakeholders and internal technical teams, managing product launches, feature requests, and client onboarding end to end. Created client-facing documentation, demos, and how-to guides to drive adoption and reduce support friction.
Education
Degrees, certifications, and relevant coursework
University of Cape Town
Certificate, Business Systems Analysis
2023 - 2023
Completed a Business Systems Analysis certification through UCT/GetSmarter in 2023.
Udemy
Certificate, SQL
2022 - 2022
Completed a comprehensive SQL course on Udemy in 2022.
FTI
Certificate, Business Analysis
2020 - 2021
Completed the Business Analysis Foundation Programme at FTI from 2020 to 2021.
Oracle University
Oracle Certified Associate, Database Administration
2014 - 2014
Achieved Oracle Database 11g OCA certification in 2014.
University of South Africa
Bachelor of Commerce, Business Informatics
Completed the second year of a BCom in Business Informatics at UNISA.
University of Cape Town
Certificate, Data Science
2023 - 2023
Completed a Data Science with Python certification through UCT/GetSmarter in 2023.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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