EHEm Hornby
@emhornby
Experienced retail associate with a strong background in customer service.
CanadaWhat I'm looking for
My name is Emma Hornby, and I have a diverse background in retail and administrative roles, with a strong focus on customer service and operational efficiency. Over the years, I have honed my skills in various positions, including as a Cashier and Floor Associate at Home Hardware, where I was responsible for maintaining and organizing the hardware department, ensuring a seamless shopping experience for customers.
As the Owner and Stylist at Creative Hair Care, I managed all aspects of the business, from client consultations to product ordering, showcasing my entrepreneurial spirit and ability to adapt in a challenging market.
My experience as an Administrative Assistant and Business Administrative Instructor at Sprott-Shaw Community College allowed me to develop strong organizational and teaching skills, which I have applied throughout my career. I am passionate about creating positive customer interactions and fostering a collaborative work environment.
As a volunteer with the cadets and treasurer for a previous strata I have 4 years of treasurer/bookkeeping experience.
As a volunteer with the cadets and treasurer for a previous strata I have 4 years of treasurer/bookkeeping experience.
Experience
Work history, roles, and key accomplishments
Cashier and Floor Associate
Home Hardware
Aug 2023 - Nov 2024 (1 year 3 months)
Responsible for stocking, maintaining, and organizing the hardware department while assisting customers with their needs.
Owner and Stylist
Creative Hair Care
Oct 2021 - Jul 2023 (1 year 9 months)
Managed operations of the salon, providing hair styling services and overseeing business activities until closure due to staffing issues.
Cashier and Retail Sales Associate
Home Hardware Building Supplies
Mar 2016 - Mar 2021 (5 years)
Performed cashier duties and assisted customers at the service desk, including product ordering and creating signage for displays.
Bookkeeper
Willowbrook Meat and Sausage
Aug 2007 - Jan 2016 (8 years 5 months)
Managed daily bookkeeping tasks including bill payments and sales records, ensuring accurate financial documentation.
Cashier
Wal-Mart
May 2015 - Aug 2015 (3 months)
Handled cashier duties along with general cleanup and support in various departments as needed.
Administrative Assistant and Instructor
Sprott-Shaw Community College
Sep 2013 - Aug 2014 (11 months)
Instructed courses in Office 2010 and bookkeeping while managing administrative duties.
Database Developer (Practicum)
Graham Funeral Home
Jan 2009 - Feb 2009 (1 month)
Developed a database to digitize client records, enhancing the efficiency of record-keeping.
Education
Degrees, certifications, and relevant coursework
OCOkanagan College
Diploma, Business Administration
2009 - 2011
Completed a Business Administration Diploma focusing on various aspects of business management and administration.
OCOkanagan College
Certificate, Applied Business Technology
2008 - 2009
Earned an Applied Business Technology Certificate, which included training in office software, bookkeeping, and business communication.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
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