Shanna Duckworth
@shannaduckworth
Motivated professional with extensive customer service and management experience.
What I'm looking for
I am a dedicated and hard-working individual with a diverse background in customer service and management. My experience ranges from being a senior hairstylist to managing a coffee shop, where I honed my skills in team leadership, conflict resolution, and customer engagement. I thrive in dynamic environments and am committed to creating a positive atmosphere for both customers and colleagues.
Throughout my career, I have consistently demonstrated my ability to adapt to various roles, whether it’s fulfilling personal shopper orders at Save On Foods or conducting interviews and training at Rusty Iron Coffee Co. My strong communication skills and attention to detail have allowed me to excel in every position I’ve held, ensuring that I meet and exceed customer expectations while maintaining high standards of service.
Experience
Work history, roles, and key accomplishments
Video Annotator
Invisible Technologies
May 2024 - Present (1 year 1 month)
Annotated various video clips by describing visual and audio details, proofreading, and editing annotations. Collaborated with team members, rated AI models, and utilized Google Docs and other platforms to evaluate AI-generated videos and provide data for current models.
Carpenter Assistant
Sanma Contracting
Oct 2007 - Apr 2023 (15 years 6 months)
Maintained a tidy work area and provided essential assistance to main carpenters at various building sites. Supported construction projects by ensuring materials were organized and readily available.
Retail Associate
Save On Foods
Jul 2019 - Jul 2022 (2 years 11 months)
Fulfilled personal shopper orders diligently and efficiently in ECOMM. Managed bakery operations including loading and organizing freezers, fulfilling custom orders, packaging, and tidying. Operated as a cashier, scanning and bagging orders, and managed the Customer Service desk, including employee scheduling and lotto machine usage.
Personal Blogger
Thriving On Cookies
Managed and ran a personal blog, creating and publishing recipes, weekly writings, and stories. Handled proofreading, editing, and photography using Adobe Photoshop for content creation.
Youth Leader
Victory Church Youth
Volunteered as a leader for middle school students, providing snacks and organizing engaging games. Focused on connecting with and serving youth in a supportive environment.
Barista
Starbucks
Mar 2015 - Oct 2015 (7 months)
Prepared specialty coffee and non-coffee beverages, handled food preparation, and maintained cleanliness of the cafe. Provided friendly and efficient customer service to ensure a positive experience for patrons.
Gas Station Attendant
108 Esso Gas Station
Sep 2010 - Aug 2013 (2 years 11 months)
Pumped gas, checked and filled engine oil, and maintained vehicle tire pressure for customers. Managed in-store tidiness, operated the cashier, and provided friendly customer service.
Youth Leader
CLCC Youth
Served as a leader for youth aged 11-14 years in the local church, providing guidance and support. Organized and led activities, fostering a positive environment for youth development.
Coaching Assistant
100 Mile House Rhythmic Gymnastics
Assisted the main coach with setup and tear down of equipment, ensuring smooth operations. Encouraged and helped gymnasts develop their skills, contributing to their progress and confidence.
Senior Hairstylist
Village Hair
Oct 2020 - Jul 2021 (9 months)
Provided advanced coloring and haircuts as a senior hairstylist, staying current with trends through continuous education. Managed client relationships, adapted to individual needs, and handled salon operations including tidying, cashier duties, phone reception, and scheduling.
Manager
Rusty Iron Coffee Co
Jan 2020 - Oct 2020 (9 months)
Managed all aspects of cafe operations, including hiring, training, product ordering, and customer service. Resolved conflicts, crafted coffee beverages, operated an espresso machine, and managed payment processing. Developed recipes, ensured quality control, and maintained a positive work environment.
Education
Degrees, certifications, and relevant coursework
Thompson Rivers University
Management Diploma/Business Certificate, Management / Business
Currently pursuing a Management Diploma/Business Certificate, having completed one year of studies. Gaining knowledge in business operations and management principles.
Peter Skene Ogden Secondary School
High School Diploma, General Studies
Grade: Honors
Activities and societies: Achieved the “100 Mile Free Press” Journalism scholarship
Graduated with honors in 2011, completing secondary education. Awarded the "100 Mile Free Press" Journalism scholarship for academic achievement.
Thompson Rivers University
Bachelor of Arts, Arts
Completed one year of studies towards a Bachelor of Arts degree. Focused on foundational coursework in various arts disciplines.
Summit Pacific Bible College
Youth Leadership Diploma, Youth Leadership
Completed a Youth Leadership Diploma program. Developed essential leadership skills and understanding for youth ministry.
Marvel College
Hairdressing Certificate, Hairdressing / Cosmetology
Activities and societies: Volunteered at organized events through Marvel College, including Homeless Connect, Boardwalk, and formal updos.
Completed a 10-month Hairdressing Certificate program. Gained practical skills and knowledge in various hairdressing techniques and salon operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
rustyironcoffee.comJob categories
Interested in hiring Shanna?
You can contact Shanna and 90k+ other talented remote workers on Himalayas.
Message ShannaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
