SD
Open to opportunities

Shanna Duckworth

@shannaduckworth

Motivated professional with extensive customer service and management experience.

Canada

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I am a dedicated and hard-working individual with a diverse background in customer service and management. My experience ranges from being a senior hairstylist to managing a coffee shop, where I honed my skills in team leadership, conflict resolution, and customer engagement. I thrive in dynamic environments and am committed to creating a positive atmosphere for both customers and colleagues.

Throughout my career, I have consistently demonstrated my ability to adapt to various roles, whether it’s fulfilling personal shopper orders at Save On Foods or conducting interviews and training at Rusty Iron Coffee Co. My strong communication skills and attention to detail have allowed me to excel in every position I’ve held, ensuring that I meet and exceed customer expectations while maintaining high standards of service.

Experience

Work history, roles, and key accomplishments

IT
Current

Video Annotator

Invisible Technologies

May 2024 - Present (1 year 1 month)

Annotated various video clips by describing visual and audio details, proofreading, and editing annotations. Collaborated with team members, rated AI models, and utilized Google Docs and other platforms to evaluate AI-generated videos and provide data for current models.

SF

Retail Associate

Save On Foods

Jul 2019 - Jul 2022 (2 years 11 months)

Fulfilled personal shopper orders diligently and efficiently in ECOMM. Managed bakery operations including loading and organizing freezers, fulfilling custom orders, packaging, and tidying. Operated as a cashier, scanning and bagging orders, and managed the Customer Service desk, including employee scheduling and lotto machine usage.

ST

Barista

Starbucks

Mar 2015 - Oct 2015 (7 months)

Prepared specialty coffee and non-coffee beverages, handled food preparation, and maintained cleanliness of the cafe. Provided friendly and efficient customer service to ensure a positive experience for patrons.

1G

Coaching Assistant

100 Mile House Rhythmic Gymnastics

Assisted the main coach with setup and tear down of equipment, ensuring smooth operations. Encouraged and helped gymnasts develop their skills, contributing to their progress and confidence.

Rusty Iron Coffee Co logoRC

Manager

Rusty Iron Coffee Co

Jan 2020 - Oct 2020 (9 months)

Managed all aspects of cafe operations, including hiring, training, product ordering, and customer service. Resolved conflicts, crafted coffee beverages, operated an espresso machine, and managed payment processing. Developed recipes, ensured quality control, and maintained a positive work environment.

Education

Degrees, certifications, and relevant coursework

Thompson Rivers University logoTU

Thompson Rivers University

Management Diploma/Business Certificate, Management / Business

Currently pursuing a Management Diploma/Business Certificate, having completed one year of studies. Gaining knowledge in business operations and management principles.

PS

Peter Skene Ogden Secondary School

High School Diploma, General Studies

Grade: Honors

Activities and societies: Achieved the “100 Mile Free Press” Journalism scholarship

Graduated with honors in 2011, completing secondary education. Awarded the "100 Mile Free Press" Journalism scholarship for academic achievement.

Thompson Rivers University logoTU

Thompson Rivers University

Bachelor of Arts, Arts

Completed one year of studies towards a Bachelor of Arts degree. Focused on foundational coursework in various arts disciplines.

Summit Pacific Bible College logoSC

Summit Pacific Bible College

Youth Leadership Diploma, Youth Leadership

Completed a Youth Leadership Diploma program. Developed essential leadership skills and understanding for youth ministry.

MC

Marvel College

Hairdressing Certificate, Hairdressing / Cosmetology

Activities and societies: Volunteered at organized events through Marvel College, including Homeless Connect, Boardwalk, and formal updos.

Completed a 10-month Hairdressing Certificate program. Gained practical skills and knowledge in various hairdressing techniques and salon operations.

Tech stack

Software and tools used professionally

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Shanna Duckworth - Video Annotator - Invisible Technologies | Himalayas