Olgica Arsova

Expanded client base by delivering high-quality social media posts, flyers, invitations, logos, business cards, and planners. Improved design efficiency, consistently meeting tight deadlines while maintaining creativity and quality. Developed unique brand identities for multiple clients, enhancing their market visibility and engagement.

Documented, implemented, monitored and enforced all test processes. Improved test reporting, standards and transparency on test results. Reported bugs and errors to development teams.

Enhanced user management by efficiently creating and modifying Active Directory accounts. Improved system stability by analyzing root causes and resolving Level 1 malfunctions within SLA timelines. Developed and implemented a support plan, prioritizing and resolving issues to minimize production impact.

Coordinated engineering team schedules, optimizing resource allocation. Planned and tracked projects, ensuring timely and budget-compliant delivery. Trained new employees and team members on CRM use, enhancing system effectiveness. Ensured accurate and up-to-date customer data in the CRM, maintaining data integrity.

Implemented CRM platform from scratch, improving support ticket management. Assigned tickets and scheduled engineers, enhancing workflow efficiency. Trained new employees, ensuring a competent and knowledgeable support team.

Streamlined live production workflows, reducing downtime. Improved quality control measures, enhancing broadcast accuracy. Remotely configured new arenas through Linux, ensuring seamless setup.

Answered phones to manage inquiries, reservations, and take-out orders, improving customer service response. Coordinated with staff to ensure smooth service flow, contributing to a seamless dining experience.

Warmly welcomed and seated guests, ensuring a comfortable dining experience. Managed reservations efficiently, ensuring timely table readiness and minimal wait times. Handled special guest requests and seating arrangements for events.

Completed Level 1 and UX/UI courses. Gained knowledge in user experience and user interface design principles.

Completed a course in Graphic Design. Developed skills in creating visual content and utilizing design software.

Studied translation from Spanish to Macedonian. Gained expertise in linguistic conversion and cultural nuances.

Completed a course focused on IT operations and support engineering. Developed skills in managing IT infrastructure and providing technical assistance.