Eman User

Developed technical and operational expertise as an IBA Technician within the insurance sector, ensuring accuracy and efficiency in financial and administrative processes. Managed broker communications through credit control, resolving queries and complaints professionally while meeting deadlines.

Worked collaboratively within a team to manage, organise, and retrieve patient records using specialised medical records software, ensuring accuracy and confidentiality. Demonstrated strong time management and organisational skills by prioritising workloads and meeting deadlines.

Worked effectively within a fast-paced team environment to prepare and package customer orders, ensuring accuracy and quality standards were consistently met. Handled customer queries, concerns, and complaints professionally, providing effective resolutions.

Operated projection and presentation equipment during services, ensuring the smooth and accurate delivery of visual content. Collaborated effectively with a team to support the successful running of events and services.

Studied Level 2 IT and Product Design, gaining insight into computer systems, website creation, and entry-level software development using Python, as well as design and research skills with CAD software.

Completed GCSEs, achieving 8 qualifications including Maths and English Language.