Kaleb Bainbridge
@kalebbainbridge
I turn insurance operations data into reliable reporting, controls and process improvements.
United KingdomWhat I'm looking for
I've spent over four years working with customer, policy and financial data in regulated insurance operations. At Animal Friends Insurance, I validate records, reconcile payment and accounting information, investigate discrepancies and resolve finance-related cases accurately.
I built an end-to-end missed-refund analysis project using Python, SQL, SQLite, Excel, Power BI and Streamlit, analysing 2,871 cases and £160,215.80 in outstanding balances. I'm now looking to bring my operational knowledge, data accuracy and root-cause analysis into a Junior Data Analyst role.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Animal Friends Insurance
Nov 2021 - Present (4 years 10 months)
Maintain and validate customer, policy, payment and financial records across multiple internal systems in a regulated insurance environment. Reconcile policy, payment and accounting information to investigate discrepancies and resolve finance-related cases.
Provided customer service support in a contact centre environment.
Handled customer orders and provided service in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Kaleb hasn't added their education
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Availability
Location
United KingdomAuthorized to work in
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