José Guilherme Piccoli Zim

• Designed and deployed end-to-end automated environments using n8n workflows.
• Architected a multi-agent AI framework for an HVAC service company and a Construction firm, integrating custom Redis memory nodes for context-aware customer service.
• Implemented strict logical sub-flows for algorithmic validation, reducing AI hallucination and ensuring data integrity.

• Designed and structured the complete business model and standardized operational processes.
• Mapped and implemented internal production and sales workflows.
• Led hiring, training, and team management, establishing goals and monitoring performance.
• Performed financial analysis, cost control, and sales KPI tracking.

• Performed in-depth software and hardware diagnostics, root-cause analysis, and detailed technical failure reports.
• Provided technical support for B2B customers, focusing on post-sales troubleshooting and incident resolution.
• Trained and onboarded new team members to ensure process adherence.
• Collaborated with the Product Development department on continuous improvements.

Completed Salesforce Administrator training covering user management, security, automations, reporting, and dashboards.

Completed Trailhead training with Ranger rank and began Administrator certification path; training focused on platform fundamentals and administration topics.

Completed coursework in Production Engineering up to the 6th semester focusing on manufacturing and production systems.

Pursued Electrical Engineering studies up to the 8th semester with coursework in electrical systems and engineering fundamentals.

Completed Electronics Technician program focused on electronics principles and technical skills.