Frank Eduardo Gattorno Rodríguez

I’m a Software Engineer, Full Stack Developer, and Integration Engineer with 5+ years of experience designing, building, supporting, and connecting scalable digital solutions across web applications, backend systems, databases, APIs, and CRM platforms.

I focus on RESTful API design, database architecture, third-party integrations, workflow orchestration, CRM customization, cloud-based deployments, and cross-platform data synchronization. I’m also experienced in customer-facing technical support—investigating issues, identifying root causes, and explaining solutions clearly to users.

In my recent role as Integration Engineer/CustomerSupport & CRM Specialist, I led CRM configuration, automation initiatives, and enterprise integrations across sales, marketing, invoicing, and support workflows. I developed and maintained Workato recipes and API-based integrations using REST APIs, OAuth2, Webhooks, JSON/XML payloads, and JWT authentication, while troubleshooting expired tokens, duplicate records, synchronization inconsistencies, and broken automations.

Earlier at XETID, I built and modernized a custom CRM to display and manage data from a legacy university system using Node.js, Express, Vue.js, and PostgreSQL. I also provided technical and customer support to internal users, documenting recurring issues and improving internal processes by bridging business users, clients, and technical teams.