Eman Osman
@emanosman
Customer service professional at Cloud with Raj who books appointments, manages customer follow-up, and supports customers across phone, email, and DMs.
EgyptWhat I'm looking for
At Cloud with Raj, I spoke with customers by phone, DMs, and email, answered questions, and scheduled appointments with the team. I also worked remotely with Snoop, Kev Tex, and Ecom Automate Pro, following up with customers and booking calls.
I kept customer records and follow-up up to date in Close and GoHighLevel, and coordinated bookings and handovers with the team through Slack.
At Lyft, I supported customers by phone, chat, and email in stressful, time-sensitive situations. I followed structured protocols to protect customer wellbeing and completed the National Advocacy Credentialing Program.
My customer service experience also includes handling travel enquiries and bookings at Expedia, reservations and membership queries at Hilton, and inbound and outbound calls and emails at Fantastic Services. I’m seeking a customer service role where clear communication, reliability, and care for the customer drive results.
Experience
Work history, roles, and key accomplishments
Community Volunteer
Resala Charity Organization & Al-Ajami Sharia Association
Jan 2022 - Present (4 years 10 months)
Provided regular companionship and support to elderly residents, orphanage residents and people with Down syndrome. Helped prepare and distribute meals for families in need and coordinated support for urgent surgeries.
Appointment Setter
Cloud with Raj
Mar 2026 - Oct 2026 (7 months)
Spoke with customers daily by phone, DMs and email, building rapport quickly, answering questions and scheduling appointments. Managed customer records and follow-up in Close and GoHighLevel, and coordinated bookings and handovers via Slack.
Reception Agent
Fantastic Services
Nov 2024 - Nov 2025 (1 year)
First point of contact for high volume of inbound and outbound calls and emails, providing clear and reassuring answers. Organized schedules and customer information in Google Sheets to support daily operations.
Supported customers by phone, chat and email in stressful, time-sensitive situations, staying calm and guiding them to appropriate help. Recognized signs of distress and followed structured protocols to protect customer wellbeing.
Assisted guests with bookings and membership queries, tailoring recommendations to each guest's needs. Handled payment details and booking confirmations accurately in a fast-paced environment.
Customer Care & Sales Agent
Expedia
Assisted customers with travel enquiries and bookings by phone, chat and email.
Education
Degrees, certifications, and relevant coursework
National Advocacy Credentialing Program
Certificate, Advocacy
Completed the National Advocacy Credentialing Program.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
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