Amr Adel

Interacted with RCI members over the phone and computer to book vacations and offer additional services and membership options. Responded to all customer enquiries in an efficient and courteous manner.

Worked in the Member Service Team, helping customers connect to the support team over the phone and assisting with basic technical issues. Handled daily tasks including checking voicemail and fixing tickets.

Answered inquiries by clarifying desired information, researching, locating, and providing information. Resolved problems by clarifying issues, researching and exploring answers and alternative solutions, and escalating unresolved problems.

Contacted clients and set meetings to present products, discussed financial options to ensure clients get the best product, and prepared and submitted documents to implement selected plans. Maintained contact with clients to revise plans based on modified needs.