E l v i r a

At Call Trade, I coordinated daily operations for a remote sales department, organized meetings, distributed tasks, and monitored progress across changing priorities. I improved sales scripts, funnel stages, and objection-handling scenarios, contributing to a 20% increase in sales.

I've managed sales and customer information in Tera CRM, monitored department and individual KPIs, prepared performance reports, and calculated performance-based salary figures. I also analyzed customer conversations, responses, and conversion results to identify practical improvements.

I've trained and onboarded 10 interns through presentations, educational videos, practical exercises, and communication examples. My work focuses on helping teams communicate clearly with customers and build repeatable sales processes.

At Soft Svit, I supported UK-market clients through live chat and phone, guided customers toward suitable online gaming services, and handled objections and complex cases. I bring experience across Polish, UK, and European markets, along with remote project coordination, customer communication, and English-language teaching.