Eluehike Lauretta Chukwumah
@eluehikelaurettachuk
Versatile customer service professional with 5+ years of experience.
What I'm looking for
I am a dedicated customer service professional with over five years of experience across healthcare, retail, and hospitality sectors. My journey has equipped me with the skills to manage diverse customer inquiries effectively, streamline operations, and significantly improve customer satisfaction. I pride myself on my strong communication skills and exceptional problem-solving abilities, which have allowed me to thrive in fast-paced environments.
Throughout my career, I have consistently delivered excellent service, whether it was enhancing guest experiences at Kelosa Kitchen or managing patient inquiries at Nuel Clinic & Maternity. My ability to handle difficult situations with empathy and professionalism has been a key factor in my success. I have also taken on leadership roles, training new staff members and ensuring adherence to customer service protocols, which has contributed to a collaborative and efficient work environment.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Kelosa Kitchen/Restaurant
Oct 2023 - Jan 2024 (3 months)
Provided excellent customer service to guests, addressing their needs and enhancing their dining experience. Managed reservations, processed payments, and resolved customer complaints while coordinating with various departments for seamless service delivery.
Customer Service Representative
Nuel Clinic & Maternity
Mar 2020 - Oct 2023 (3 years 7 months)
Handled patient inquiries regarding appointments and billing, coordinated scheduling, and assisted with insurance verification. Managed patient records in compliance with HIPAA regulations and trained new staff on customer service protocols.
Customer Service Representative
Lauriona Enterprise Ltd.
Jan 2018 - Feb 2020 (2 years 1 month)
Assisted customers with inquiries and transactions, maintaining high satisfaction levels. Processed payments, resolved complaints, and participated in inventory management while training new employees on service standards.
Education
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Eluehike hasn't added their education
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