Elma Ðuzić
@elmauzi
I manage vacation rental guest experiences and use data-driven outreach to grow client acquisition.
Bosnia and HerzegovinaWhat I'm looking for
I'm currently managing reservations, booking schedules, guest check-ins, and guest relations for a family-owned vacation rental business in Lukavac.
I coordinate with cleaning and maintenance staff to keep properties ready between stays, while resolving guest inquiries promptly to support satisfaction and repeat bookings.
At RichyMedia, I led cross-functional operations for multi-channel advertising campaigns and executed B2B cold outreach to more than 150 prospects using an Excel-based CRM tracking system. I tracked response rates and conversion funnels to improve targeting, messaging, and client acquisition.
I'm pursuing a Bachelor of Business Informatics and bring practical skills in Python, Power BI, Excel, SQL, CRM management, digital marketing, and business process analysis.
Experience
Work history, roles, and key accomplishments
Property Manager & Guest Relations Coordinator
ElmaĐuzić Family-Owned Vacation Rental Business
Jul 2025 - Present (1 year 1 month)
Manage reservations and booking schedules; coordinate guest check-in/check-out for a seamless stay experience. Primary point of contact for guest inquiries, resolving issues promptly to maintain satisfaction and repeat bookings.
Team Lead Intern
RichyMedia Sales and Advertising
Jan 2025 - Feb 2025 (1 month)
Led cross-functional team operations for multi-channel advertising campaigns, ensuring milestones and client satisfaction metrics were met. Executed B2B cold outreach targeting 150+ prospects via custom Excel-based CRM tracking systems.
Education
Degrees, certifications, and relevant coursework
eMPIRICOM Faculty Tuzla
Bachelor of Business Informatics, Business Informatics
2025 -
Pursuing a Bachelor of Business Informatics with coursework in Management Information Systems, Database Design, and Business Process Analysis.
Tuzla Hemijska škola
High School Diploma, Microbiology
2021 - 2025
Completed a High School Diploma in Microbiology, covering laboratory methodology, chemical safety protocols, and quality control standards.
Tech stack
Software and tools used professionally
Availability
Location
Bosnia and HerzegovinaAuthorized to work in
Job categories
Skills
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