Ellenique Shepherd

Managed staff and volunteers, overseeing training, hiring, and daily operations. Handled inventory, market research, pricing, and promotional materials, while also managing financials and customer relations.

Led brand development and awareness initiatives, creating marketing strategies and campaigns. Managed online presence across various platforms, including social media and website, and handled content creation and analytics.

Organized and transcoded video footage, maintaining electronic archives. Gained practical experience on-set as a production crew member, covering filming, production, editing, and sound.

Provided excellent customer care, interacting and socializing with guests. Managed bookings and reservations, and accompanied guests to various locations.

Managed all aspects of guest relations, including interactions, bookings, and payments. Oversaw staff hiring and management, along with marketing and back-office duties.

Conducted spinning classes for gym members, ensuring a positive and energetic workout environment. Maintained equipment and provided guidance on proper form and technique.

Handled sales and merchandising, ensuring excellent customer service. Performed administrative duties including managing phone lines, customer requests, and boutique maintenance.

Wrote, edited, and proofread content for newsletters, school activities, and events. Documented students' accomplishments and contributed to school publications.

Completed secondary education with a focus on Mathematics, English, Afrikaans, Accounting, Computer Applications Theory, Life Sciences, Drama, and Life Orientation.

Obtained an Honours Degree in Video and Film Production, gaining a strong digital and technical background. Developed skills in digital video editing, advertising, sound, studio recording, photography, film production, and radio.

Completed a Bachelor of Arts in Drama, focusing on performance and communication. Developed excellent writing, speaking, and presenting skills in both English and Afrikaans, alongside training in film and theatre acting, radio presenting, voice work, and modelling.

Acquired a Tour Guide Certificate, specializing in the Western Cape, South Africa. This training enhanced knowledge and experience in tourism and hospitality, including guest relations, customer care, and networking.