Ella User

Ensures smooth daily operations, manages staff, proper scheduling, ensures food quality and safety, maintains effective service, trains staff, ensures customer satisfaction, and handles customer complaints.

Prepares and cooks food according to standards, maintains proper food handling, ensures cleanliness and hygiene, orders supplies, updates inventory, ensures food safety, and maintains sales tally.

Assisted customers with queries, purchases, billing, and complaints, provided accurate information, documented interactions, and ensured customer satisfaction.

Maintained high standards of health, sanitation, and safety, assisted with food stock, prepared and cooked vegetables, soups, stocks, sauces, meats, and pastas, monitored buffet lines, and ensured elegant plating for functions.

Assisted and completed guest requests, relayed information between departments, secured VIP information, and ensured guest satisfaction.

Assisted chefs in daily tasks, baked and decorated desserts, butchered meats, prepared food for plated and big events, and maintained freshness of ingredients.

Took customized orders, served food as ordered, delivered food at proper temperature, cleared stations, and maintained cleanliness.

Attended to guest requests, cleaned make-up and check-out rooms, and ensured cleanliness of rooms and property.

Greeted guests, managed seating, coordinated reservations, and ensured a smooth dining experience.

Completed on-board training as part of externship.

Advanced Food Safety Certification obtained from SafeCheck, valid from 2024 to 2029.

Bachelor of Science in Hotel and Restaurant Management with a major in Culinary Arts, completed in 2009.

Secondary education completed at the Junior Middle Division of Philippine Women's University.

SIT30813 Certificate III in Commercial Cookery obtained in Victoria, Australia.

Basic Food Safety Training Certificate obtained from Marriott Hotel Manila.

Fonterra Food Services Pastry Master Class Certificate obtained from Marriott Hotel Manila.

Front Office Operation using Micros Opera Certificate obtained from Philippine Women's University.

Wine Familiarization Certificate obtained from Manila Diamond Hotel.

Meat Safety and Quality Certificate obtained from Philippine Women's University.

Civic Welfare Training Service Certificate obtained from Philippine Women's University.

Training in Front Office, Housekeeping, and Stewarding at Le Salon, Hyatt Hotel and Casino Manila.