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Penny Lane Yap

@pennylaneyap

Hospitality professional with management and customer-service expertise.

Canada
Message

What I'm looking for

I am seeking a hospitality role where I can lead a small team, improve operations, and deliver excellent guest service while growing into broader managerial responsibilities.

I am a hospitality professional with hands-on experience in food service operations and shift management, combining strong customer-service skills with proven supervisory ability. I have managed teams of 3–6 staff, overseen food preparation and safety standards, handled payroll submissions, and implemented organizational processes that improved operations.

I bring a college diploma in Hospitality Management and industry certifications in tourism, hospitality systems, and basic accounting for hospitality. I work calmly under pressure, am detail-oriented and organized, and enjoy collaborating with colleagues to deliver excellent guest experiences and efficient back-of-house operations.

Experience

Work history, roles, and key accomplishments

EH
Current

Kitchen Aide

Emmanuel Home

May 2023 - Present (2 years 5 months)

Support kitchen operations by preparing ingredients, sanitizing dining areas, and delivering meals to patients, ensuring timely service and compliance with cleanliness standards.

Education

Degrees, certifications, and relevant coursework

Reeves College logoRC

Reeves College

College Diploma, Hospitality Management

2018 - 2019

Completed a college diploma program in Hospitality Management focused on operational and service skills for the hospitality industry.

Holy Angel University logoHU

Holy Angel University

Tourism Management

2014 - 2016

Studied Tourism Management coursework with emphasis on tourism operations and service management.

Our Lady of Fatima University logoOU

Our Lady of Fatima University

Tourism Management

2013 - 2014

Completed coursework in Tourism Management as part of post-secondary studies.

Tech stack

Software and tools used professionally

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Penny Lane Yap - Kitchen Aide - Emmanuel Home | Himalayas