Penny Lane Yap

I am a hospitality professional with hands-on experience in food service operations and shift management, combining strong customer-service skills with proven supervisory ability. I have managed teams of 3–6 staff, overseen food preparation and safety standards, handled payroll submissions, and implemented organizational processes that improved operations.

I bring a college diploma in Hospitality Management and industry certifications in tourism, hospitality systems, and basic accounting for hospitality. I work calmly under pressure, am detail-oriented and organized, and enjoy collaborating with colleagues to deliver excellent guest experiences and efficient back-of-house operations.