Elizabeth Wainaina

As an experienced Customer service executive and Accounts assistant, I bring over 5 years of proven experience in customer service, virtual assistance and data entry of proven track record in delivering top-notch general support, proficiency in time management and attention to detail. My expertise lies in delivering exceptional support, maintaining accuracy, and ensuring efficient operations. I am excited to leverage my skills to contribute effectively to an individual or a team’s success. I can help you get it done! Below, among others are some of my skills and experiences;

1. Bookkeeping and Accounting: - Invoicing: Creating and sending invoices to clients. - Expense tracking: Managing business expenses and categorizing them. - Basic financial reports: Preparing profit and loss statements or balance sheets. -Managing Petty cash book.

2. Administrative Support: - Email management: Sorting, responding to, and organizing emails. - Calendar management: Scheduling appointments and managing events. - Data entry: Inputting and organizing data into spreadsheets or databases. - Travel planning: Booking flights, accommodations, and creating itineraries. - Document preparation: Drafting and formatting documents, reports, and presentations.

3. Customer Service: - Responding to customer inquiries via calls, emails, chats, or social media. - Managing customer support tickets and resolving issues. - Handling product returns, refunds, and exchanges.

4. E-commerce Support: - Product listing: Uploading and managing products on e-commerce platforms. - Inventory management: Monitoring and updating stock levels. - Order processing: Handling customer orders and tracking shipments.

5. Research and Market Analysis: - Market research: Gathering data and providing insights on market trends. - Competitor analysis: Evaluating competitors' strategies and products. - Industry reports: Compiling information on specific industries.

6.Personal Assistance: - Personal scheduling: Managing personal appointments and tasks. - Online shopping and gift research: Finding and purchasing products or gifts.