Ebony Nyatichi
@ebonynyatichi
Motivated professional with expertise in customer support and procurement.
KenyaWhat I'm looking for
I am a motivated and detail-oriented professional with a strong background in customer support, procurement, and administrative services. My experience as a Contact Center Agent at CCI Kenya has honed my skills in handling customer inquiries with professionalism and empathy, ensuring satisfaction while adhering to quality standards. I thrive in both independent and team settings, demonstrating excellent organizational skills and initiative.
Currently, I am pursuing professional certifications in accounting and procurement, including CPA and CPSPK, to enhance my contributions in dynamic work environments. My role as a Procurement Attaché at the International Rescue Committee allowed me to process purchase orders and maintain company asset records, further solidifying my expertise in procurement and inventory management. I am committed to continuous professional development and leveraging my academic knowledge to contribute effectively to organizational goals.
Experience
Work history, roles, and key accomplishments
Contact Center Agent
CCI Kenya
May 2024 - Present (1 year 2 months)
Handled inbound and outbound calls with professionalism and empathy, resolving customer inquiries efficiently while ensuring satisfaction. Updated customer records and tracked call outcomes in CRM systems, adhering to quality and compliance standards in customer interactions.
Procurement Attaché
International Rescue Committee
Sep 2023 - Nov 2023 (2 months)
Processed purchase orders and assisted with procurement documentation, including receiving and recording goods in the warehouse. Maintained company asset records and updated stock ledger spreadsheets, while also assisting in organizing supplier tender meetings and communicating with suppliers.
Voting Clerk
Independent Electoral and Boundaries Commission
Aug 2022 - Aug 2022 (0 months)
Verified and recorded voter data, ensuring accuracy and compliance with electoral procedures. Supported the overall electoral process and managed various administrative duties.
Volunteer
Kenya Red Cross
Jan 2021 - Dec 2022 (1 year 11 months)
Assisted in organizing and running blood drives, contributing to community health initiatives. Participated in disaster response and food distribution efforts, demonstrating commitment to humanitarian aid.
Education
Degrees, certifications, and relevant coursework
KCA University
Bachelor's Degree, Unknown
Currently pursuing a Bachelor's Degree at KCA University, with studies ongoing since January 2021. This program is enhancing my academic knowledge in preparation for professional roles.
Bahati Girls High School
K.C.S.E, Unknown
Grade: B-
Completed my K.C.S.E at Bahati Girls High School, achieving a B- grade. This period provided foundational education and prepared me for further academic pursuits.
Mt. St. Mary's Girls Primary School
K.C.P.E, Unknown
Attended Mt. St. Mary's Girls Primary School, completing my K.C.P.E. This primary education laid the groundwork for my academic journey.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Ebony?
You can contact Ebony and 90k+ other talented remote workers on Himalayas.
Message EbonyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
